Rochester Truck

They was a really friendly staff they treated me with respect and help me get parts that I needed
Mar 10th, 2024

Used them twice and ripped off BOTH times!! 1st time: vehicle brought in for a $10 door handle replacement and adjustments to a wheelchair lift. Final price 2nd time: Blew a spark plug. Although loud, the van was DRIVEN in to them. 2 days later got a call that the threads were damaged and they recommended replacing the engine heads (the engine only has 24,000 miles on it) and that it would be $3000-$7000 to complete or they could attempt to put in a helicoil insert but they could not guarantee that it would take. We opted to try the insert option. At this point we were told our vehicle was already apart and our current cost was $375 plus the cost of the inserts and the labor time of the repair. NEXT DAY receive a call that there is no way for them to get at the location to do the repair without removing the engine and a bunch of other parts and we would be looking at around an additional 30 hours of labor. We opted to stop at this point and have the van towed home. When we asked for our total we were given a price of $1305, with 410 of that being for the tow I called another company and had the vehicle towed For $250 saving me 160. I cannot see how the price jumped from $375 to $895 when they did not complete the job nor did they put the vehicle back together. With zero work being done other than realizing that they could not get at the location I do not see how I incurred in additional $500 in fees. Im sure the mechanic didnt attempt it for 4 solid hours- and the vehicle was not reassembled. The End result was I had a mobile mechanic come and do the job in my driveway with nothing more than a compressor and some hand tools. He did NOT have to remove the engine and it did NOT take 30 hours! Rochester truck will rip you off over and over! Their so-called qualified mechanics could not do in their shop what someone was able to do outside in the elements in my driveway with limited tools! And a vehicle that was DRIVEN in to them Was towed back DISASSEMBLED for a very hefty price. A family member who owns a very reputable motorcycle repair shop agreed that this was completely wrong. I will never be back and will advise any personal or business associates against ever using them!
Jan 18th, 2024

Dec 15th, 2023

Made an APPOINTMENT to have my RV inspection done. Was told get there at 7am and they would get me in and out bc I had two other app't's.... 4 friggen hours later I'm still waiting....sent the guy out for a tow! They also said 4 bulbs were not working... funny I checked everything before I left, literly bc I was towing my vehicle behind and maybe 1 left bulb was not working correctly...brake and running lite maybe... 150 bucks for the bulbs, 80 bucks for inspection and 4.5 hrs later...missed both app'ts Seems dishonest bc they never showed me which ones were out ... just said had to be replaced if I wanted the sticker!! Really!
Aug 18th, 2023

Great truck repair shop i drop my truck off and thay started to work on it i just had to wait for a ride to come get me im thinking it was done in 8 hours thay change my front tire and change out my batteries also and did a PM on it also again thank u guys u do know your stuff on trucks thank god we have u guys to work on every kind of trucks
Jul 5th, 2023