Birch Healthcare Center

My brother-in-law was a resident at this facility. The staff were caring and attentive to his needs. My husband and I were glad to know he did not need to move when he was taken on by hospice. The end-of-life care was supportive to my brother-in-law, our family and his friends.
Mar 20th, 2023

I wouldnt even give this place 1 star but you have to give something...the facility had its state review and they had lots of deficiencies. The staff were celebrating that they didn't get shut down... they are holding my mother in law against our will..
Jan 21st, 2023

My Dad is there- its either a broken bed, a broken phone or a broken tv which even if it works, its static. I found him in bed last week halfway falling out of his bed and clearly no one had checked on him.
Sep 10th, 2022

My sister was placed in Birch rehab after a stay in the Portsmouth Hospital. I discharged her from this place in less than 24 hours. This place lacks knowledgeable staff. There was no meet and greet with me when I went to visit my sister and found her sitting in a shared room not knowing what was really going on. My sister is hard of hearing, her left ear being her better ear ,she will say yes to everything even though she didn't understand a word you said. The morning I made my decision to get my sister out of there I found she had slept in her day clothes, had wet herself and to top it off she had Covid. I had called before I went there, a total of 40 minutes on the phone trying to speak with my sister (her phone was broke). I asked for the person in charge and was told she was to busy and would call me back, needless to say she never did. To this day no one in management has taken the time to call me back to find out what happened!!!!! I would never recommend this place to a living soul!
Nov 12th, 2023

"I am going to a nursing home!?!" Well, it turned out to be a positive experience from a hip transplant and an ankle broken in 3 places. The rehab services were great. Physical Therapy got me up and moving, which was no easy task. I have witnessed patients in other nursing homes ring their call button and wait 20 minutes for an aide to come and help them. Whenever I buzzed for help an aide was at my bedside in less than 3 minutes. The staff (nurses, aides, therapists and management) were very caring and responsive to my needs. If I had to go to rehab again, I would NOT hesitate to go to Birch. Did I mention the food....it needs some help. I am now walking all over the place, climbing ladders and driving; and it all began here. Many thanks for everything!
Jul 1st, 2022