Wild Roots Portsmouth

Today I took a chance and walked into this salon. Not having an appointment nor a stylist to take care of me I was offered an appointment with Tyler. We discussed my concerns and desires and all I can say is "Wow" did he delivery and surpass my expectations. So happy with his cut and professional advice. I would recommend this artist to all my friends.....Thank you Tyler
Apr 5th, 2024

Highly recommend a Facial with Chelsea. She takes so much time and care with not just your face, but neck, arms and even hands. The lymphatic massage that is also incorporated makes the whole experience relaxing and you see results immediately. Even my husband said my skin was glowing right after!
Apr 5th, 2024

Very talented team! They fully listened to my concerns and took them into consideration when creating a plan for me. Highly recommend!! Also, Chelsea, the esthetician is the real deal. Had a facial and it was beyond expectations! She is intuitive and sensitive to your skins needs. The lymphatic massage had me out in 5 minutes. Left radiant and energized!! Services: Haircut, Gloss or Glaze, Hair highlighting
Apr 3rd, 2024

In response to the salon owners comments. Must be over target. As expected, I am to blame. Your description of the events is quite inaccurate. Insinuating that another salon or stylist was responsible is bad form. I simply wanted help form the "professional" that made the error in judgment. Had a haircut. Loved it! Had a hair color process to completely change my hair color. It went very well. I was advised it would take several processes a journey to achieve what I was looking for. I fully understood. The second color process, two weeks after the first process, must have been a miss communication. I asked if the white highlighted portions could be made brighter, specifically mentioning toner or purple coloring to brighten. The salon owner did a second process with foils. I found out later my hair received a second lighting process. Not recommended. Hence, I thought it was a communication error. Next morning I spoke with the salon regarding my dry and brittle hair. I was told the salon owner would be out of town and I would have to wait until her return to have anything remedied (a week or more later). I was advised to take vitamins. So, I did a lot of research. Maybe they knew something I didnt. No, it will take years to repair the damage. So, I sucked it up and tried to live with the terrible results. I decided to inquire if they could make my hair a blended brown. I understood that it would not be perfect. I felt a brown color was better than what I currently had with tufts of white hair poking out all around my face and down the part with significant hair loss. The assistant I spoke with was kind and fully explained what not to expect and how the process could go. I was all in knowing the risk. I left satisfied I would receive some compensation. The salon owner spoke with me the following day before she would let me make a formal appointment. I was open to anything that would help. The salon owner was not comfortable providing any color procedure. She felt she had made an initial error in the second app by lighting my hair and it went against her professional judgment. But professional judgement or not she did do it. She expressed that my hair was compromised at the second app and at the time did not mention this to me. She stated she wanted to make me happy and that was the reason she went ahead with the second lightening process. She then suggested my heat styling techniques may be the problem. After refusing to try any color that might help, the salon owner suggested a hair conditioning treatment could be done. When I asked what that treatment would be the salon owner said she would ask her distributor what the best treatment was. The salon owner nor the distributor had not visually seen/witnessed the condition of my hair after the second app. How could either have any idea what was the best treatment for my damaged hair without seeing it first? So, I requested a refund for the second hair coloring treatment realizing I was not going to receive any help other than a hair treatment which the salon owner didnt have any idea as to what that treatment would be. This was immediately refused. The salon owner is disingenuous and, given her statement of going against her professional judgement, unethical. She compounds this by blaming the client and attempts to bully you into believing that its your fault that your hair has been fried. I went into this process knowing the color would not be perfect or reveal ready. To quote the salon owner its a journey. I agree its been quite a journey. I had no plans to use social media to vent my disappointment. I wanted to work with the salon and have them work with me. It is a journey to quote the salon owner. My journey to repair my hair will be very long.
Mar 24th, 2024

Wild Roots is a place where I feel part of the family. I'm so glad I took the chance to try it out.
Mar 19th, 2024