Sunbelt Rentals

NEGATIVE I called and reserved an aerator - was told on the phone at the time of the reservation that if it was brought back within 4 clock ours that they would work on the rate to accommodate a 1/2 day rental. My husband made sure it was back within the 4 hours and they did not adjust the rate. When I called to question why I got a Kenneth French on the phone who was very short from the very beginning of the conversation, stated that it wasn't mentioned when my husband dropped off the machine and would not stand behind the guy that I spoke to making the reservation and refused to adjust our bill accordingly. We where never informed that it was needed to be mentioned at the time of the return. Also when we received the machine and got it home there was a broken wire on it, so be sure to look things over before you leave with the equipment to ensure you are not charged for the damage. Unbelievable . . . . I have done business with them before and never an issue - not sure if Ken is new or what, but VERY POOR CUSTOMER SERVICE. I guess it's Home Depot next as I never gave them a thought and their rate for 1/2 day is cheaper then Sunbelts full day price.
Nov 30th, 2020

Nov 23rd, 2020

Very helpfull/ proffessiona
Nov 15th, 2020

Helpful staff, they have a wide variety of tools and machines to rent. Machinery is well taken care of, and competitively priced.
Oct 26th, 2020

I called the Hampton, NH location and asked for information. The employee who answered the phone would only give me short answers and offered no help whatsoever. I asked if they had HEPA vacuums for rent and all he said was "No". So I asked if I could get one from another location, the response was "I don't know, we could ship it if they have one." I pressed again a few ore times for more information like what would the cost of shipping one would be. Response - "I don't know, I don't have the weight or anything for an item like that." I told him its about 15 lbs (since I saw it on the Sunbelt Rental website). He said, "Well that doesn't help me at all". I decided not to waste anymore time trying to give them business.
Apr 23rd, 2020