Pella Windows & Doors of Newington

I wanted to say that Norman was great. He arrived on time, did a great presentation, and was very professional and knowledgeable. He is an asset to Pella and I would recommend Norman anytime. Pella was out of our price range unfortunately, but Norman did a great job.
Sep 24th, 2021

Shout out to the Pella Newington NH sales team. We went in to buy, hard to find, entry door weather gasket. They could not find anything in their catalogue, so they asked one of their installers, what he thought. Bingo, he had the product in his van. Even better, no charge. The show room is world class, same as the service. Pella products are exceptional quality. John and Carrie from Alfred Maine.
Sep 17th, 2021

Jamie at Pella was very professional and courteous in our conversations. She handled the entire process without any issue with good communication and follow-up. A+ all the way> Thank you!
Aug 12th, 2021

I recently had our sliding glass exterior door replaced it was very old and needed to be replaced it was professional installed with great care and attention to detail i.e. adding all new frame and adding all new trim the crew was on time work completed on schedule. The workers were extremely pleasant and professional they left the site cleaner then when arrived they came completely equipped with ALL the needed tools and wood needed for the job including all new frame work. Now onto the Pella organization, i.e. the customer service side, this has a LOT to be desired to be effective at the their job. I fully realize and understand that the workers are extremely busy i.e. they are booked up to 6 plus months in advance extremely busy. However whenever I tried to contact customer service i.e. the Mass site always answered and their response was extreme POOR. I was informed that the NH division is expanding and that they are being separated out however this does NOT in any way nor should it affect the customer experience IT was a Negative Rating it was NOT a good experience in fact when I called to confirm my installation appointment the person in the Mass office informed the NH office that I wanted to re schedule my appoint that took me 2.5 months to get and luckily the NH rep called me and I straightened out the situation very quickly and they informed me that if I did want to reschedule it would not be for another 5 months at best and of course I was extremely livid however I did NOT dare say anything until the job was complete. Again the contractors were wonderful I am extremely pleased with their work I give them 5 Stars, however the customer service End I give 1 star because there is NO negative rating available. Please be careful when making you appointments and make sure that the schedulers understand extremely clearly your dates as I did I had to inform the Mass person three times that I ONLY wanted to Confirm my install appointment and even after my conversation I asked her point blank did I make myself clear i.e. just wanted to Confirm NOT reschedule and she responded yes 3 times since I had asked her to repeat what I said and yet she later contacted the NH office and informed them that I wanted to reschedule. I find this customer experience Horrible at best. They were not able to connect me directly with the NH office this is NOT acceptable Service: Door installation
Sep 12th, 2021

My husband and I have 2 properties we have had products installed on different occasions. I had one minor unpleasant set back during Covid period. Jamie Seyler was extremely pleasant to help support me through my difficulties. She had patience and remained focused on getting the issued addressed quickly and professionally, while ensuring my future Pella business. That was in 2020, I just reached out to her personally again for more Windows and Doors. She has helped secure us as repeat Customers. We love Pella products and she regained my satisfaction with her personal attention and quick responsiveness. Thank you Jamie, really appreciate your work and look forward to our new connection with Mark for more Products! Services: Window installation, Door installation
Jul 15th, 2021