Bob’s Discount Furniture and Mattress Store

Nothing went right. Nothing. We walked into Bobs for a simple dining room table and chairs. We also found a bed we liked. We did the fortiva financing and took it. Thats a nightmare. They told us table was next week and bed was 3 weeks. We got the table, 2 chairs were damaged in the boxes. We called to schedule bed. Went from 3 weeks to 4 months. They originally did not want to refund it, or do anything. We cancelled. We went in to the original bobs store in south Nashua, NH at 8:45pm after we cancelled and found out about the delivery was 4 months, and they refused to help and would not refund. We went to Salem the next day and Lisa the manager was helpful and offered to exchange it for a different bed. We originally paid for white glove delivery on the first bed, which just wait for this fiasco later in this review. They added the white glove and charged us AGAIN on the second bed, and when they delivered this ONE, the non English speaking delivery workers refused to set it up. We called and they told us they would have the crew install the bed the following week to swap the 2 damaged chairs, which was today 4/11, which when they swapped the chairs the refused to set up the bed. We talked to I think the 9th resolution manager that promised a call back and did not, and now we are told a team is coming tomorrow, we are not holding our breath. We would have returned everything but they wont let us and my husband had emergency surgery in Boston Wednesday so it is what is it. We have a rental management company and so does my father since I am in charge of all inventory, and yes we will never use them again. I am glad they showed us how an actual experience is before we spent $100,000+ because their company would spontaneously combust. We will be using Ashleys for the rental management companys inventory and paying the Restoration Hardware absurd prices of Jordan for our houses in the future. Adios Bobs.
Apr 10th, 2024

Our salesman Keanu was fantastic. He was knowledgeable and very helpful.
Apr 10th, 2024

I was looking for chairs and Janette was incredibly helpful and very insightful! We will definitely be back thanks to her!
Apr 10th, 2024

Apr 9th, 2024

Found what I was looking for
Apr 8th, 2024