Applebee's Grill + Bar

Late Night food, reasonable prices. Not great service after 8pm. Kid-friendliness: Reasonable prices. Great place to bring kids.
Apr 9th, 2024

We were seated pretty fast for a Friday evening. Our server was prompt, food was good.
Mar 31st, 2024

Emma is the best waitress ever! The food was great. Next time we're in Keene we will be back! Thank you.
Mar 24th, 2024

Mar 21st, 2024

Visited during 9pm "Happy Hour". There were only 5-6 tables at a time, with guests, in the entire restaurant during our visit. Plenty of wait staff, and hostess. No manager to be seen, and a single guest at the bar with the bartender. It took our waitress quite a long time to come to the table to take our drink order, so we opted to order our food when she came. I ordered the four cheese Mac and cheese meal, my husband ordered the boneless wings, and chicken quesadilla from the 1/2 price apps menu. We waited for what seemed like forever for our food, even though the place was not busy. Our waitress spent more time in the kitchen than I have ever seen a staff member disappear for. Not sure why. When our food finally arrived, my husband's wings were stone cold, and his quesadilla Luke warm. I couldn't believe it because my food was hot... So I took a bite from each of his plates. I was shocked. Our waitress had disappeared back into the kitchen with the other waitresses, and nowhere to be found for a good 20 minutes. With no one to address the issue, ended up having to eat his cold food. Once done, we waited for our waitress, who appeared from the kitchen some time later to clean up a neighboring table that had left. When we saw her walk past, my husband looked to her. She said "I'll get your check for you". He said okay, but can we also get some dessert, please? She said sure and asked if I wanted a desert menu. I said yes and thanked her, and she brought a menu to our table, then left again!!! We weren't sure what was going on because she headed out to the back/kitchen again. When she finally came out a bit later, she brought our check and took our "to-go" desert order. My husband handed her a $100 bill with the check, and she said, "do you want change?" to which he answered yes. I couldn't believe she would ask that on a $50 check, given the horrible lack of service and no one to tell about my husband's food, since she never came to ask how our dinner was. There seemed to be no manager on duty, but also no shortage of staff (waitresses and hostess). All of the waitresses must have convened in the kitchen with the cook. Good thing there were less than 10 tables with guests in the entire place during our visit, or the waitresses may have had to do more work. I'm sadly disappointed as this was THE WORST experience we have ever had at Applebee's. When they are busy, we can understand the wait. We have had small issues with food before there, temperature/or not cooked properly, but the manager will have food remade if that happens. Or at least come speak to you if there is any issue. Lastly, we ordered 2 Blondie deserts to go, which were delivered by a different waitress.. and we had not yet received our cash change from our waitress. After 10 minutes waiting, she finally came back with our change. We left a decent tip, as we didn't want to be rude. But, when we arrived home with our deserts and took them out of the bag, my husband asked where the maple sauce was. It was not included in either one of our deserts! To make things even worse and make us think twice about going back ever again, our blondie bars were stale tasting, hard and like cardboard. Completely disgusting and both went into the trash. We will NOT be returning to this location. Complete waste of an hour and a half of our time, and $50 of our money. I'm thankful that I had a $10 coupon, or we would have lost more. I cannot believe how far downhill staff has gone. The ONLY consistent staff on board was the bartender. He stayed at his station and attended to the 2 guest/groups that were there throughout our visit. Maybe sitting at the bar would have at least given us better service. I love Applebee's, but late night visits with our waitress as your server are not worth it!
Apr 10th, 2024