Verizon

I was treated very poorly. I'm old school Zach and Michael were very rude to me that's the way I look at it. I was charged a 200 package deal for 3 accessories! They refused to return my phone and I only got less than half of what I was charged. Do not go here!!!
Mar 29th, 2024

Buyer Beware. This is a 3rd party retailer (Russell Cellular), not a corporate Verizon store. Changed me to a higher priced plan while selling me devices with promotions that Verizon was unable to apply. After several attempts to resolve between RC (Mike) and Verizon corporate, Verizon stated I was within the 30 day window and could return the devices to the store for a refund. However, Russell Cellular refused to honor Verizon's 30 day return policy even though it was only necessary because of their mistake. One of the worst retail experiences I've had.
Jan 2nd, 2024

Aweful. Wouldnt transfer an existing work account of 20 years to a new phone stating he would lose his job if he didnt have the owner of my company present in the store to show ID even though I had the policy PIN number and the owner on the phone offering anything he could possibly ask for. Bad business.
Dec 25th, 2023

People there have awful customer service. Sell items 4X the market price and nothing is priced until you ask. A phone case, charger and screen protector $150 you do the math, price gouging. They told me $100 for phone activation, not true Verizon charges $35. Dont pay activation fees to the store Verizon will not reimburse you. My bill went up with all kinds of add-ons I didnt request to boost their commission. I spent 3 days on the phone with Verizon to fix my bill. These people are not affiliated with Verizon, their store sign is deceiving. Dont get succored go direct and call Verizon or online store.
Dec 13th, 2023

Provided false information about the upgrades available around my trade-in resulting in a bill that went up (despite my repeated insistence that I wanted my bill to remain the same and their assurances that'd be the case). Save yourself the aggravation. Go to an actual Verizon store (Londonderry, for instance) and avoid resellers like these guys who care about the Verizon commission and not the service provided.
Nov 22nd, 2023