Employee Benefit Plan Administration

Horrible company. I am putting money aside and cant even use it. Will definitely not be part of this crocked company. I have had this for four years and no issues. This company needs to be audited
Mar 3rd, 2024

Jan 15th, 2024

Completely incompetent. These guys own Blue Benefit Administrators which is far worse than Blue Cross MA or any other insurance company. Claims take 2-3 months to process, but even after that, nearly 1 in 5 claims has a processing / clerical error that has to be corrected, taking multiple more months to resolve. Incompetent claims processing, incompetent member service reps. Use a different administrator.
Mar 10th, 2023

Feb 28th, 2023

Please take the advice of others. If you are a new employee and EBPA or any of its affiliates and you have the option to enroll in services with them, please consider if the benefits outweigh the stress. They take zero accountability for the lack of transparency around policies related to spending, reimbursement, deposits, etc. They are woefully lacking in culpability in any capacity they their practices and policies are the issue. I have called several times with various issues over the years and it's the same 3 women I always speak to. They're purposefully unhelpful and borderline on gaslighting when you ask for legitimate help. Anything they are unable to answer is simply 'resolved' by saying, 'your employer should've informed you of this'. I have not done enough digging into EBPA to fully understand their corporate structure but I would imagine a great deal of the business is derived from using your hard earned money to invest much like Starbucks, DD, or other large corporations that offer a 'debit' option into their ecosystem. They are bank backed with untaxed, mildly regulated consumer dollars without saying so much. Guaranteed deposits each month...what a grift! The small 'pre-tax' benefits you gain by using them is not worth whatever nefarious practices they have to ensure it is extremely difficult and time-consuming to use your money as you see fit...if you can access your money at all.
Feb 20th, 2024