REI

Brought my and my wife's snowboards in to be serviced. The gentlemen at the counter took off our bindings and handed them to me. He wrote the binding settings on a piece of paper and stuck it to our boards. Came back a couple of days later to grab the boards. No paper to help us remember where our bindings went. The guy behind the counter "different guy" said. "not that hard to figure out" That was his response. Well i spent the hole day riding and trying to figure out where they used to be. So annoying, all cause someone cant do there job. Wont ever come into this store again.
Feb 27th, 2024

Well stocked and modern, I recommend.
Feb 25th, 2024

Nice REI with a local feel. Decent amount of selection and gear and kind employees.
Feb 6th, 2024

The store looks great, with all of the latest gear, advice and recommendations, deals on closeouts and promos, and all that I've come to expect from REI. What I didn't expect was the best customer service I've witnessed in damn near (maybe over?) a decade. I've worked most of my life in outdoor recreation and retail, seen and worked with the best of the best (full disclosure, I worked with this store's manage, Joe Ruston, through the years and count him among them, so I shouldn't have been so surprised). This was right up there with any great outdoor retail experience I've ever had. The thing is though, this trip wasn't about me, it was about getting my 12 y/o daughter geared up and comfortable to start to find her own place in outdoor sports. Every single member of the staff that we spoke to was empowering, enthusiastic, thorough, and inviting to a kid whom most of them had never met. This spring I'll be outfitting my son as well, and of course, my wife and I will be upgrading our gear (as always). It will ABSOLUTELY be in the Bedford, NH REI store. Without a doubt.
Feb 26th, 2024

I never used to shop at REI due to how far the one in Mass was. I have gone to this location multiple times and their staff, one in particular, is the main reason I will continue to shop here. I struggle when it comes to finding appropriate shoes, and Lonna is the most patient, kind, and helpful person I have ever been helped by. She was able to answer every question I had in detail so I knew exactly what I needed. I never knew about the REI co-op membership, and Lonna is the reason I became a member! I loved how she discussed the perks and benefits, but didnt push or hound me to sign up. When she said its only $30, I was shocked and immediately signed up! Their entire team works flawlessly together and the store is extremely clean. Since my first visit, I always have taken Lonnas advice when it comes to gear thats appropriate for me, she truly made my time there a personal experience that Ive never had at any store!
Jan 20th, 2024