The Smile Shop

Love this place Dr. Stoker is fantastic! Just wish the xbox's would be updated and work. They never do most times. And my kids really look forward to playing these games when they go to the dentist. But otherwise this is a great place I've always been very happy they treat my kids Great a treat me great. Very compassionate team! Will not go anywhere else!
May 6th, 2020

Brought my Child here and it was a bad experience. My son's mouth got infected!
Sep 2nd, 2019

Jun 10th, 2019

I'm having a hard time leaving a bad review but it is due to a billing problem. All the Doctors and the hygienists in that office have done amazing care on my daughter. My daughter has been a patient there since she was 1 years old in 2008 all the way up until 3 years ago in 2018, she is now 13.She decided that she didn't want to see a little kid dentist anymore. My problem is with the billing. I haven't heard anything from them for 3 years.My phone number has never changed my address hasn't changed up until the past 3 months because I recently moved. I get a voice message saying that they have some mail that was sent back to them and to Please call us back so we can update the address on file. Which I thought was totally fine at 1st.Then I called them today and I found out I have a $160 balance. Well I was shocked because I thought this balance was already taken care of because when I made the last appointment for my daughter in 2018 I told them I didn't have my old insurance anymore, that I got new insurance through my job and the lady over the phone took my Blue Cross Blue Shield insurance said everything should be ok, "We will see your daughter on her next appointment in August". Meanwhile this was in May of 2018 that I made the appointment for August of 2018. Now its August of 2018 for her final appointment with this Dentist office.The lady told me that my insurance looks good and we are good to go. Now 3 years later I get a phone call today about my address and a balance on the account. The office staff transferred me to an office manager and I asked them why I wasnt reached over the past 3 years? I have received nothing from them not one damn thing from this office. Not a phone call, Not a email. They have my email address. Nothing has changed over the past 3 years except that I moved 3 months ago. Now they're reaching out to me and wanting they're money which I don't have a problem paying it. I was very upset when I talked to the office manager. I just simply asked why wasnt I notified 3 years ago, why did you guys wait so long up until 2 days ago. She had no answer for me. She said she wasn't sure why but that the balance needed to be paid. I am just very upset and disappointed in this office staff for not reaching out to me sooner..
Apr 28th, 2022

The Doctors and dental assistants are all absolutely amazing, but they stand by there front office manager who is an absolute nightmare. After seeing all 4 of my children and sealants, she tried to call me up front and tell me I didnt have active insurance on 1 of my 4 kids. I knew that wasnt accurate and told her I did. She became extremely rude and combative and well then so did I. She had the assistant stop doing my sons sealants and told us we needed to leave. I told her no problem and we would never be back, after being patients for almost 14 yrs. I then received a certified letter saying they were firing us as patients and that we would be receiving a bill for not having insurance. Today, 4 months later I received an explanation of benefits that all 4 of my kids visit was 100% covered. All this for what? She has was too much of a power trip and it shows. If she would have actually called they would have told her she was incorrect as I called when we left and it showed all 4 were active.
Apr 9th, 2022