Tires Plus

I've used the Tires Plus sparks Galleria store a couple of times since I moved to the area in August 2023. I'd been satisfied with their work and planned to continue using their services. Not anymore. I had pretty much had the front end of my truck rebuilt at another shop- new steering gearbox, pittman arm, idler arm. The work was done well and the truck drove fine, but that shop was unable to align the front end for me, as my trucks oversized tires made it too wide for their rack to accomodate. So i took it to TiresPlus, since they'd previously aligned it following a brake job they'd done for me last summer. A mechanic named Jeff "diagnosed" my truck and informed me that the other shop had improperly installed the gear box, the front suspension parts, and that my upper and lower ball joints were shot. He couldnt align it until he redid all their work, because of the "massive amount of play in the front end". And his quote to fix it was $2986.96. I told him as politely as i could that i didnt believe him. I know how trucks behave with sloppy gearboxes and worn out ball joints, and my truck now drove better than new. I got second opinions from master mechanics at two other shops (not the guys who did the work, I wanted an impartial critique from other professionals) who both told me Jeff's diagnosis was completely wrong. The work done on my truck was done correctly and professionally, there was no excessive play or damage to the front end from improperly installed components, and the only thing they noted was that my lower ball joints were showing signs of wear but were nowhere near worn out. I returned to Tires Plus and spoke to the manager, and told him i didnt appreciate what I honestly believe was Jeff's blatant attempt to rip me off by performing unneccessary and unneeded repairs. I told him I wouldnt be back. Im sorry i didnt get that managers name- his conduct was professional and he reimbursed me for the alignment which I'd had performed at Les Schwabb. Still, trust had been broken and I wont be using Tires Plus again any time soon. A word of advice: Get a second opinion before agreeing to repairs that can run into thousands of dollars! Theres a lot of honest competent mechanics out there. Dont be afraid to ask another shop to look at your vehicle. Dont let a "Jeff" bamboozle you into expensive, unnecesary "repairs".
Apr 8th, 2024

Excellent service, professional, courteous staff, great price.
Apr 7th, 2024

Mar 31st, 2024

They had the best price I could find on tires for my Subaru Outback. They got me in the same day, which was nice and they had it finished before their estimated time...even with the last minute alignment. Very happy with the tires and the service. Will go back again.
Mar 21st, 2024

Always good service and they answer my many questions!
Mar 2nd, 2024