Fairfield Inn & Suites by Marriott Reno Sparks

We have been using their conference rooms for a couple of years now. With great consistency, the room is clean, well stocked, and ready for us. The staff is very pleasant and welcoming. And in the unfortunate event you make a huge mess right at their front entrance, they are nothing but patient and kind. Thank you so much!!
Apr 5th, 2024

Absolute best customer service from a hotel yet. Beautiful room with a huge jacuzzi bath tub and the room was very clean. Breakfast was delicious with lots of options and the General Manager in her red jacket was the absolute kindest! Would recommend a 100 times over!!
Mar 18th, 2024

Mar 5th, 2024

-Read the whole thing- The rooms are ok and on par with any other Fairfield inn I've stayed in. Everything was clean and comfy like I'd expect for a room in that price range.. -But- the service is top notch 5 stars Sharyl, the wonderful lady in red managing this place, went above and beyond to make me feel welcome and comfortable, and did a wonderfull job sorting through a billing issue with CLC. Service is what sets a place apart for me, and I will certainly stay again Sharyl, I hope you see all these good reviews people leave about you. You rock, sunshine Food & drinks: McDonald's and Del Taco right next door.
Feb 7th, 2024

I stay in lots of Marriott properties (Platinum Elite status), including Fairfield Inns, and this is the worst one I can recall, sadly. The rooms are extraordinarily small, the one Im in has a bathroom with rusted drains and a cracked fiberglass tub, and it doesnt smell good. The website claims the rooms have been renovated but the site must be outdated. I requested a room change 2 minutes after I entered the room and the front desk said they would need to charge me an additional night as they would need to book a new room and couldnt cancel my existing reservation. The front desk staff must be inadequately trained as thats obviously a mistake by someone who doesnt know how to do their job. I am here for a short one-night stay and dont have the time or energy to work further on a room change. Compared to the many other Fairfield Inns Ive been in, this is the worst, and is just way below the quality of the brand I am used to.
Mar 13th, 2024