B & B Heating & Air LLC

We used B&B Heating and Air for the first time on 10-12-2023 for our annual heating system checkup and we were very impressed. As others have mentioned, the customer service is excellent. I left a message with my first call and Connie called back promptly. We scheduled a date for the service and Connie provided information about what exactly to expect. I didnt need to ask any questions (and Im a big question-asker!). She gave me an arrival time frame of one hour (not 2 4 like many other service companies), the name of the service provider (Randolph), the cost of the service, and proactively asked if either me or my husband were military, first responders, or seniors so she could provide a discount (my husband is retired military, so we enjoyed a 10% discount). I also gave her specific parking instructions as we live in an HOA with limited parking for visitors. At the end of the call, I asked to be put on a wait list in case another customer cancelled so we could get our heater serviced sooner. Lucky for me she called back the same day with an earlier option that we happily accepted. Today, the day of service, Randolph arrived promptly, parked exactly as instructed, and started work right away. After he was finished, he used his hand vac to clean up the bits of insulation that had fallen from the access area to the attic. As he was removing his gear from our home, he said hed be back in about 10 minutes with his writeup. As promised, he returned in 10 minutes and explained everything he had found and answered our questions clearly and in a way that my husband and I, as laymen, could easily understand. He did not try to upsell us and in fact explained all the options (only after we specifically asked) wed likely need to consider in the next few years as our unit is getting a bit long in the tooth. It would have been very easy for him to urge us to get a new system now, but in his expert opinion, our system should be good for at least a few more years and our annual checks should show anything concerning that might develop before then. If you need an HVAC company, wed recommend B&B Heating and Air. UPDATE Jan 2024: More kudos for B&B after getting an estimate for a heater replacement from another company, we called them for an estimate as well. They sent a person out the same day who inspected the heater and said the estimate we received was fair. We were not charged for this visit, although it would have been appropriate and we would have happily paid. Once again we were impressed with the professionalism and response from B&B. The only reason we didnt use them for the heater install was that the other company had a quicker turnaround time and it was very cold that week. Services: HVAC system maintenance, Heating system maintenance
Jan 22nd, 2024

Aaron and Connie have been amazing to work with! They've been attentive, prompt, fair, honest, and an all-around pleasure to work with. I've been so pleased with my experience and would highly recommend them to anyone with HVAC needs.
Dec 3rd, 2023

Another company came in to clean my furnace. They looked at it, charged me $50 and send me an estimate for $23K to replace it! I called B&B and they were great. They looked at my system and gave me a repair estimate of up to $600. They didn't charge me to look at it. In the end, my system was clean and they only charged me $130! I can't recommend them more. Honest, efficient and trustworthy.
Nov 30th, 2023

Aaron and Connie were SO helpful. After getting a quote that was WAY beyond what we were prepared for given the nature of our problem - Aaron was able to provide updated quotes and a really simple option that saved us thousands of dollars to make our home more comfortable and made sure we knew how to trouble shoot any issues ourselves for the future! So grateful for honest, and knowledgeable local pros!
Oct 6th, 2023

THEY ARE THE THE BEST. I had multiple quotes from $7000.00 to $13,000. No one could fix my unit ,& said i had to replace it. Aaron came out & fixed my problem , & DIDN'T try to sell me a new unit .BEST OF ALL IT WAS A TOTAL $ amount of $ 172.00 , They are 5 ***** in every way : - ) Lee W . Service: Repair HVAC
Aug 17th, 2023