Gymboree Play & Music, Reno

We have been taking our daughter to Gymboree here in Reno from the moment she could crawl. First things first - she absolutely loves it and is excited to go there every time. From a parents perspective, the owner Ms Sherri is fantastic. Her ability with names is something I'd love to possess - she gets to know each and every kid that comes through her door. What we really appreciate is the work that is done to keep the place germ and bug free. The cleanliness is great, which means our daughter can have a great time and not get sick from it. Don't hesitate to give Gymboree a go.
Jan 14th, 2024

This is long but worth the read to get a total feel for the gym! If you are looking for a fun, CLEAN, happy and uplifting place for your kids, Youve 1000% found it. Dont let the false reviews deter you, check it out for yourself. I have been bringing my kids here since 2018.. my son started at 2.5 years old in the play classes then eventually graduated from the preschool program. My daughter has basically grown up at Gymboree. she also started in play classes and is currently in the preschool program! Ms Sherri and Mrs Tara are the kindest people you will ever meet! Who better to have around your kids!? Ms Sherri is the face of the place. You will always be welcomed with a sincere and warm welcome. Its not a place your will get a cold shoulder or attitude. The play classes with Ms Sherii are so much fun for the kids. She encourages and cheers on every single kid in such a happy way its hard for them to not enjoy every aspect of the class. The open gyms are just as fun! AND CLEAN! Then if you continue with the preschool.. which you should! youll meet Mrs Tara. The absolute best preschool teacher. So kind and so good with the kids. She knows just how to help with the anything your child may need and does it in the most gentle way possible. The gym itself gets cleaned after every use. EVERY USE. With sanitizer strong enough to kill anything youre afraid of. The smell is not overwhelming. Its a clean and fresh smell. Very mild if at all. I do not like strong scents and I dont even notice. You use hand sanitizer before going in the gym and Ms Sherii is so great at catching snot or spit and cleaning it up right away so no one else touches it. Kids can wear socks or no socks but adults need to have socks. She even provides bathroom sandals so you can easily use the restroom. Make sure you use the sandals so you dont track bathroom germs into the gym! Gross. The gym gets reset every month which is really exciting for the kids when that happens. Offers the best makeup policy Ive seen. Shes so flexible and willing to work with you. Im not sure what the 3 cough rule is that was stated in another review because Ive never seen that. If youve been asked to come back another day you must have really been sick and trying to hide it. I appreciate the no illness policy. My kids have never gotten sick from there. We are going to be sad once my daughter graduates preschool. Thankfully we have awhile. You will not regret coming here. Theres lots of places for kids in Reno but nothing compares to Gymboree!
Apr 23rd, 2023

This place has impeccable customer service. They always email back right away and return your calls in a timely planner. They are so nice and helpful when it comes to resolving any issues, whether it's online help or just simple questions , they go above and beyond. It makes me want to support this local business! Not to mention my son loves playing here and it's always clean and up-kept.
Oct 18th, 2022

This place is amazing! I wish I could afford a membership, but we got to enjoy this place with the trial week they offer for $17. We got to experience one class, and unlimited open gym! We ended up going to 3 open gyms to really take full advantage of it. The structured class was so fun and Ms. Sherii is so great with the children. She was very much engaged with all the children and you can tell they all loved her. Open gym was a blast because my little one was able to just explore on his own. They also do a very thorough job of cleaning in between sessions!
Oct 3rd, 2022

We went here for a birthday and will not be returning. A part of the play structure fell on one of the kids and instead of making sure that the child was okay the employee continually made comments about how he must have been doing something he shouldn't have. I was watching. He was just playing. Nothing bad. The structure wasn't properly placed. The employee made comments about it through the whole party and was visibly making the mom whose child's birthday uncomfortable. To be honest we all were uncomfortable. I had to finally say it happened let's move on. Comments were still made that were unnecessary. For a place that is about education and positive play it was handled the worst way it possibly could be handled. The only reason I bumped it a star is because my daughter did have fun. But not worth it if the adult in the room is going to be that immature about situations like the one we encountered.
Jan 25th, 2023