Umpqua Bank

Mar 12th, 2024

Very unwelcoming to new people. The tellers made me feel like a criminal when I asked to buy two rolls of pennies. The teller who took my dollar presumed it was counterfeit and really looked it over. Standoffish rude tellers. They stared when I walked in, making me feel like I didn't belong. That's no way to treat a potential account holder. I'll take my inherited wealth elsewhere, no way would I open an account here.
Feb 17th, 2024

Havent been able to access my online account for months and when I came in to an office to close my account due to poor accessibility I was charged 90 dollars for a print out of my monthly statements from the last year. Dont walk run away from this bank. It has been a very bad experience with my business account.
Apr 26th, 2023

Jan 15th, 2023

I had high hopes. I recently switched banks and was told by many umpqua was the way to go. I am already regretting it. It took a while to get my accounts open and all was good. Mr. Ayala helped and everything was great. Then I made deposits into the account and holds are placed on certified checks and cashiers checks, so if you need to deposit money and use it, you have to deposit cash in the first 30 days. Not a huge issue. I them added another business account and suddenly I couldn't access any accounts but the personal so I went to the branch. Abigail came over and said I cannot see all of my accounts at once and that I needed to have separate logins for each account. Even though i was able to shownher i had both accounts access just a few days ago. She snapped and saidnthats notnpossible. Fine, no problem. I asked if we could set that up and she said NO! That is not something anyone at a branch can do. She is the manager. So I went home as instructed and got online. That did not work, so I called corporate and I explained what is going on. They stated this is only something that can be handled in branch. So, I called the branch and again spoke to Abigail. It was this time that she was upset and very defensive. She kept reading a statement and was using extremely offensive language and telling me I didn't talk to the right people, to call corporate again cause they lied, telling me I don't know what I am talking about and if I keep asking questions and asking for a way to solve the issue she would hang up. Her rudness I have never heard in any person's voice and it felt very racial at this point. When I stated I was online with corporate and they were telling me I had to go to the branch with her on the line, suddenly Mr. Ayala was available. He corrected everything in under 2 minutes. The reason or the 1 star is purely because of how Abigail treated me, talked down to me, she did blurt a racial connotation that I will not repeat, and then after, didn't even apologize as I could hear her in the background saying horrible things as Mr. Ayala fixed the issue. Extremely poor decision on Umpqua to have a manager as horrifying as this.
Aug 29th, 2022