uBreakiFix - Phone and Computer Repair

Antonio quinonez _{on Google}

Apr 9th, 2024

I have gone here several times for broken iPad screens or cracked phone cases. These guys have taken care of me and my stuff every time.
Last visit was for my daughter's iPad screen. They were up front about the cost, hooked me up with the price when I got the insurance and finished the work within the quotes time. Brandon and the other folks there are awesome.

Nicholas Ferreri _{on Google}

Apr 6th, 2024

I would highly recommend getting you repairs here. Polite, professional and fast.

Holly Brianna _{on Google}

Apr 7th, 2024

Poor communication and customer service skills by Brandon and the team at this Decatur location.
I called ahead of time to explain my cracked phone screen for my Google pixel - Brandon stated with my warranty, they could take care of it. I brought in my phone which was working at the time of drop off despite obvious damage to the screen.
I arrived and after a little bit of a wait - explained again and showed my phone to Brandon - who proceeded to verify that my phone was under warranty and they had the part available for repair same day. This would have been opportunity #2 for Brandon to inform me that the damage done is not covered under warranty and I'd be charged over $300 for the repair.
Had this been communicated properly - I wouldn't have wasted my time and simply used my phone provider directly.
I refused to pay which obviously required the removal of the new screen - when they replaced old screen - they finished off the damage and my phone is no longer working. Again it was working at the time I brought it in. I'm beyond dissatisfied and disappointed with this team