Custom Specialties Group

My garage would not open nor close automatically, and I noticed that it wasnt getting any power. I couldnt figure out why this was happening. I checked my breaker box , etc Finally I decided to call Custom Specialties Group and Pedro answered my call. Off the bat I noticed his customer service was great. He was kind, patient, professional and very knowledgeable! He answered all of my questions, and guided me step by step until my garage started to work again. This company installed my new garage door last summer and today when I experienced this issue with one simple phone call Pedro took care of the issue. I really recommend this company to anyone that needs a garage repaired or installed! Thank you Pedro!
Apr 7th, 2024

These people ran me off the road. No type of consideration for my car or safety. They were willing to hit me and my car than let me merge on the freeway. They pushed me onto the shoulder. If this is how they drive around I wouldn't trust them in any type of business transaction!
Apr 3rd, 2024

They were easy to work with! We ordered three garage doors. We felt we got a good value for them and were happy with the install. Only complaint is with the garage door opener via lift master. However, CSD was quick to come out and fix/replace our issues.
Mar 30th, 2024

Pedro was very knowledgeable and very professional. He explained all that was happening and all that he was doing. Than you Perdo. Great work.
Mar 25th, 2024

What do customers yearn for from businesses, but only rarely and sparingly receive few if any? We desire, but have come not to expect, fairness, courtesy, competitive pricing, product information, interest in our projects, reasonably prompt response times, patience, no sales pressure, ethicalness, quick refunds for orders not yet placed, clear and full communication of sales and refund policies, and generally, good customer service. These constitute quite a demand in today's business environment, and a distinct rarity. Well, to my utter surprise and astonishment, I voluntarily received and experienced ALL these in doing business with this company. To detail my month long back and forth interaction I had with a manager and other staff amidst multiple proposal amendment requests would necessitate lengthy time and space; so suffice it to say, before risking quality by hiring handymen, or being dazzled by larger smooth talking companies with fancy commercials, consider doing business with CSG. Just reciprocate kindness, reasonableness and thoughtfulness, by recognizing it's a business venture. You wont regret it. I would happily pay more for products with companies that provide that quality customer service.
Apr 7th, 2024