Wells Fargo Bank

While everyone in this branch has always been friendly and helpful, I have a complaint about the walk-up ATM in front. It is nearly impossible to see the screen as the sun reflects off it badly all day and there is no awning or shade of any kind. Recently, I tried to use this ATM and could not see anything, so I cancelled my log-in and removed my card. When I got home and looked at my account online, I discovered $200 had supposedly been taken out at this ATM. I did not get the $200, so I called Wells and had them cancel my card and replace it. They did a fraud investigation and concluded that I took $200 out and would not replace it. I will never use that machine again unless some kind of shade is provided. I guess maybe I inadvertantly pushed some button that made $200 come out. I assume if that is the case, the next person to the ATM got a free $200 of my money. PLEASE PROVIDE SOME TYPE OF SHADE SO WE CAN SEE THE SCREEN CLEARLY!
Mar 26th, 2024

Feb 13th, 2024

If you could get less then a one star for customer service. It would be this branch it is a living headach. Going here.,.. one they dont accept cash enless your a customer or your landlord converts there accounts to upgraded businesses accounts. So it forces me to go get money orders and certified funds. For all my transactions with them enless I drop my bank and go to theres. Not a problem enless youre a Wells Fargo customer. They dont accept cash. As legal tender. ??? What the hell a bank doesnt tank money. Which forces their customers in late fees and there receipts the same. As well every time I have gone drop off certified funds from another bank across the street. The tellers pick it apart. And find a problem to where I have to leave and go redo it. Which turn in to time lots of time waisted. For me and my landlord. Im pissed. Final straw after today of being rejected 2 time 3 times a charm. I get there 5 00 closing time light are already off before its 500 on the drive up I go to the front to see the lady running to the front door 5:00 locking the door. So waiting my time for two hours jumping through your rings of fire. This is nice great freaking service. This branch might as well not exist.
Oct 20th, 2023

Jul 28th, 2023

I have been attending this bank for several years and they have always been very friendly and attentive, very good service.
Apr 18th, 2023