Construction By Mirage

Our new floor planks were taken off after asbestos and drywall had been removed. We were never told this would happen, there was no estimate to submit to our insurance. I had to pay out of pocket to put new flooring. We had been out of our home for 11 months due to Construction by Mirages constant miscommunication, errors, and inability to complete the job. We had to let go of this company and finish the job ourselves, otherwise we would still be out of our home. We asked the owner if he can look into what happened and he said we would need to go to his office to review their files. Something that could be done over the phone and insisted that was the only way to review this. We explained what our concerns were. We let him know that we could not get reimbursed for work that was not in the scope of work and that they billed our insurance for work they did not do, but none of that mattered to the owner because we had terminated their services. I see that they have good reviews online and I believed the reviews, I really hope these are honest reviews and I am the exception. I hoped that after talking to the owner he would make things right too, but he would like us to waste more of our time to go to his office and make a call to our insurance adjuster together to explain the situation, another thing that can be done remotely. I would not recommend this company to anyone based on my experience. My main point of contact was Oliver, he seemed like a really good guy when he came and saw our place, and he assured us things would be taken care of. Whenever we called we were passed onto his office person Brittany, who constantly made errors in paperwork delaying the job. If you are already with construction by mirage I wish you luck.
Feb 26th, 2024

I recently had a water loss in my business and Construction by Mirage was there to help me remove the water and then re-construct the damaged walls and replace the flooring very fast! I highly recommend them!
Feb 8th, 2024

These guys have been awesome to work with since they day I met them. Quality service all around and really care thoroughly about the assignments they commit to.
Jan 28th, 2024

Came out to give me an estimate from storm damage that I had. Very professional, knowledgeable and had my quote the next day as promised. You can sense the work ethic and honor of the company, which as most of us know, is very hard to come by these days.
Jan 15th, 2024

This company had us living out of our home for a whole year, no exaggeration. Constant miscommunication. No empathy. Constant lies! Constant errors. Clark county was tired of them making mistakes and even recommended me to fire them. It took approximately 4 months or more actually to get a permit submitted and it was wrong. They made us tell our plumber to not submit his own permit for our plumbing because they wanted to take care of all the permits so we dont start from square one. Then at the end 5 months later telling us we had to have our plumber do it. Our plumber got the permit done in TWO DAYS! Our ins company also recommended the same thing to get new contractors since it was a lot of back and forth. Even the person who recommended them to us said they werent going to recommend anymore people to them. Everyone was shocked we still werent at home. They took our floors off for no reason and did secondary damage. The assistant Britney told us it would be approved by the ins company. The ins company denied it because THEY didnt submit information stating our floors were damaged due to the water because the pictures showed NO DAMAGE! I personally dont remember seeing any damage. But if there was there was NO need to take off ALL the flooring in the WHOLE rooms. And my stairs which wasnt even near a window. Our roof flew off and water came in damaging our interior on one wall in two of my rooms and living room. The stair case is in between the two rooms no where near the windows and completely away from any type of damage. Long story short the little that my ins company approved us for I was able to get most of my home fixed with the big ole mess construction by mirage left us with. If I woulda stood with them I would still be out of my home! In a month my house is completed with permits switched over to us as home owners! Their profit and overhead they asked for was too high !! And the owner Craig literally told us we are not his priority! I told him we never were and he said since we fired him a month ago. Granted he told us he was going to help us get the floors approved after I fired them since he was aware a lot of the mistakes his assistant Britney made. And a month later I asked the status and thats when he responded that comment. Granted they had been telling us the same response the WHOLE YEAR! I shoulda known it wouldnt be any different sadly. I had to get money borrowed from my uncle and mother in law to pay to fix the problem they created! After we went through a traumatic experience with the natural disaster occurring to our home. Oliver wasnt any help at all either. He was pretty rude at times and just liked yelling to intimidate people. The WORST EXPERIENCE EVER after experiencing a natural disaster to your home. Dont hire them.
Feb 23rd, 2024