Tropicana Animal Hospital: Lewis Renee DVM

Apr 6th, 2023

If you actually care about your pets, DO NOT GO HERE!!!! I cant believe how rude the front desk is (except for Natalie, who was the only person with actual customer service, thank you Natalie!) and how bad everyone is with communication!!! I brought my dog in for vomiting and diarrhea, Dr.Ledezma said shed like to start with x-rays and a parvo test. They took my dog back and said they were going to do x-rays, when a different girl brought my dog back she said so were running that bloodwork now, should take 10-15 minutes I NEVER CONSENTED TO BLOODWORK!!! When I asked why this was done she said well doctor recommends it and your insurance covers it, if you want, we can hold off on running it WHY WOULD I HOLD OFF WHEN YOU ALREADY PULLED THE BLOOD FROM MY DOG?!?!?!?!!!!!!! I agreed to let my dog stay for the day for fluids and doctor said she would be in when I picked up. Spoiler alert, she was not! The girl who brought my dog out knew nothing about my dog, told me to feed her chicken and rice even though shes allergic and didnt even know the gender of my dog! Then assured me that everything was submitted to my insurance. Another spoiler alert, nothing was submitted! So after all that, i over paid them because they said my insurance was being weird (which is untrue). I called to speak with the manager and explained all of this to her and asked her to submit my invoice to my insurance and I would need a refund once we heard back. That was Monday, 1/23. It is now Friday. The manager is ducking my calls and the reception staff is being extremely rude every time I call. This place is a JOKE! They have taken over $200 extra from me (and got paid by our insurance) and now not calling me back! I am so shocked with the incompetence that is shown here. Truly embarrassing.
Jan 15th, 2023

Took care of my pup fast
Jan 12th, 2023

I will always be happy to recommend this place always the best, the most caring and affordable animal hospital in town.
Aug 6th, 2022

Jul 11th, 2022