Firestone Complete Auto Care

Had a 9am appointment called at 1pm was told it would be ready at 2:30. I walked 2 miles to pick up my truck to find it sitting exactly where I left it. After expressing my frustration they put it on the rack where it sat for 30 mins. Still nothing being done. Finally they started and let me know it would be completed at 6. Well now Ive been waiting at the location since 2:30 and Im not happy. I went to eat dinner came back about 5:45 still not close to being done. Had to wait another 30 and finally it was finished. All of this to replace my rear brakes. What good is an appointment?? Obviously they are meaningless. Is this what I can expect if I should ever bring my truck for other repairs???
Apr 3rd, 2024

Making an appointment here is, useless. Fine if you have time to kill, but I made a appointment to avoid my vehicle sitting there all day waiting for a new tire. I still waited and waited. Don't even get me started on trying to get an alignment here, I see in the reviews I'm not the only one. I will be looking for another tire shop to service my vehicle after today.
Apr 1st, 2024

Used to really trust this place for years and now I will never go back. What they did to me was unethical and straight up robbery. I had a transmission line bust on my truck and it pumped all my transmission fluid out luckily I was home and no damage was done, so I had it towed to Firestone. The next day they call and confirmed it was a blown line so I figured well its an old truck so I told them to replace all the transmission lines and refill the transmission with Vavoline Maxlife ATF. They called at the end of the day and said it was ready so I go pick it up, I noticed its still dripping in their parking lot and I was told they were going to clean underneath the truck and I didn't expect a whole lot with that so I just took it to the car wash and sprayed it off underneath, drove home and looked underneath and its still dripping in my driveway. So I get under and pull off the skid plate to inspect their work expecting to see new transmission lines. Ohh no I find what they did was cut two 1 ft fuel line hoses and used 2 cent hose clamps and I could just pull them right off and they were loose and it was still leaking and about to fall off which would have caused me to loose all my fluid and possibly destroy my $5000 transmission. I asked to have all my transmission lines replaced and was quoted $500+ thinking it was going to be stock OEM replacement lines I agreed. I was charged $300 to fill my transmission back up. I asked for Vavoline MaxLife and they put in whatever they wanted. Then $190 labor to put on two 1 ft fuel line hoses. Find me an engineer that says thats okay. I had to take off another day of work to take it back up there again. Yes I was upset and I let it show but the manager that day named Patrick got into a yelling match with me trying to defend that shady work him asking if I did this as a profession and that he had more experience than me and I didn't know what I was talking about. Yes I was upset but that doesn't mean he can start yelling at me in the parking lot. And yes I am a seasoned mechanic but dont always have the time or the resources for OEM work. Had to pay for an uber home $20. Got the truck back that evening and still have fuel lines on my transmission and new 2 cent hose clamps digging into the lines. Im out $512 on a shady job they did. If I wanted it Jerry rigged for a temporary fix I could have done it myself and I would have at least used the correct type of hose. I was expecting all new OEM lines. I feel cheated and I'm more mad at myself for not just fixing it myself rather than trusting these guys to do it right so I have confidence in anotherline not busting or deteriorating into my transmission causing catastrophic failure of a $5000 transmission. I will never use Firestone complete autocare ever again no matter what store or city. This really upset me. I can just imagine what they do to innocent women that know nothing about cars. To top it off they overfilled my transmission by 3 quarts and ruined my floor mat with oil stains. Awful.
Mar 31st, 2024

Fast service and I trust them. They were very friendly and they explained what they fixed AND they fixed it right!
Mar 30th, 2024

I had my flat tire serviced and fixed without an appointment. Waited at convenient coffee shop next door for them to fix it. They were friendly very helpful. Ill be coming here for future service.
Mar 29th, 2024