Southwest Pool & Spa Repair

This company has gone to my neighbors home several times now and EVERY TIME they go, they park in front of my home near my drive way which is fine, but they park so close to my driveway and leave their tailgate open so when i have to leave I cant because hes blocking me in. This is ILLEGAL. One more time and Ill be calling a tow truck at your expense.
Mar 20th, 2023

I usually don't leave reviews, but, my experience with this company exceeded my expectations especially since they were randomly assigned by my home warranty. They got the job done fast and we're able to accommodate me asap. The staff is very polite and kept me updated each step of the way. Grateful to have my pool running again and i will make sure to contact them again if i have any issues.
Mar 13th, 2023

After my friend recommended Southwest Pools, I immediately read the reviews and became skeptic about contracting them: I am glad I went with my instinct! From the get-go when I made the phone call, they were extremely professional. If remember correctly, Keyla took care of me over the phone and she was absolutely wonderful. When the technician, Jose, came to my house, his professional appearance was superb and he was extremely knowledgeable. He fixed the heater and the water pump, and I even ended up signing for the monthly maintenance. Overall, I am very satisfied with Southwest Pools. I RECOMMEND IT!!!
Mar 4th, 2023

STOP!!They lie, don't care about service nor the customer, never return your call, they break equipment, lie about what the problem is and lie to the warranty company. Demand another company for your pool/spa from the warranty company Reviews are TRUE...beware and don't spend your hard earn money with them
Feb 28th, 2023

Where do I begin. As I read all previous reviews, I can understand why their rating is low. The company allow the techs to set their own time and appointments. When I received a call I was in a meeting and stated that I would call back after my meeting. Now wouldn't you know they kept blowing up my phone. Finally called back and spoke with a Vivian which was very unprofessional. Would not let me get a word in, by that time I had totally lost my cool with her. Flaked on a previous scheduled appointment which was annotated on my calendar, then claim they did not when I spoke with a Jose. I can go on and on. However, I think the previous reviews justifies everything.
Dec 27th, 2022