Canyon Ranch Spa + Fitness Las Vegas

Mary Campbell _{on Google}

Apr 2nd, 2024

All I did was open the website to look. a few hours later I got an email from them--I denied cookies and did not sign up for a mailing list. Super sketchy, I would not support a business that is stealing information like that.
Edit to add that willingly using third party apps that pull email addresses from other open tabs without consent is NOT the same as collecting that data after agreeing to tracking. Opting out after 5 days is not the solution to unethically collecting data, especially if you cant get confirmation that data has been removedonce its collected, its impossible to remove

Holly T _{on Google}

Mar 26th, 2024

Everyone was very friendly and pleasant. Sue and Evette took great care of us. Our masseuse's, Krista, Clarissa and Rachel did a wonderful job.

Miranda O'Neill _{on Google}

Mar 25th, 2024

No one notification of my upcoming appointment, they charged me for a service I never had and then had the audacity to say they werent going to fix it. Unprofessional customer service at a place that is supposed to be amazing. When I politely asked for it to be fixed I was threatened with well pull the recording of you booking the appointment. Appalling at best. They made me wait on hold saying I needed to talk to a manager then said they had no one available and did nothing but say they couldnt help.

Zachary Svelling _{on Google}

Apr 7th, 2024

Unfortunately this is not the same spa it once was. Jacuzzi temperatures are low, probably 97/98. Experiential rains seem warmer than past visits. Steam room never fully filled with steam; it feels like they have the Aquavana hot and cold experiences on energy efficient mode. The icing on the cake was after booking two experiences, we were given two $25 gift carts for the cafe; since we were celebrating our 3 year anniversary. As I walked out of the locker room, I asked the front desk employee where the cafe was; only to be told it closed at 2:00; and that I could use the gift certificate the next day. So much for luxury, communication or hospitality. Staff in general is indifferent, and talks loud in the quiet areas of the spa. Based on our visit today, this is another experience that isnt the same caliber it was prior to the pandemic. We were also auto charged 15% gratuities for our services; without consent. Consider another spa in the future.

Ilse Peterson _{on Google}

Mar 27th, 2024

We were disappointed in our experience today.
The vibe feels like they decided to open up this side of the hotel without fully completing it - The lighting feels like youre at a very nice hospital.
Staff seemed confused & bothered when we asked where we needed to go next. We constantly has to ask staff where we needed to go next and they seemed annoyed because they were in the middle of doing something.
I had one 50 minute masssge.
My 16-yo daughter had one massage
My 18yo daughter had one massage + facial
My oldest daughter had one massage + facial = $1,650 grand total.
Im sorry but my daughters and I anticipated a more relaxing experience. The feeling we had was rushed, confusion, and no sense of where to go next. Will not be returning due to this bad experience.
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