Ovation Property Management

Mar 28th, 2024

Maureen provided excellent customer services
Feb 16th, 2024

We were discriminated against renting a property at Inspire apartment homes in Summerlin by Managers Natalie and Yarla My girlfriend and I had attempted to rent a apartment home at this property and had a terrible experience. After Touring the property we had applied to a apartment and were immediately denied the next morning with no phone call just emailed stating unsatisfactory credit when we were told while touring if credit was a issue then we would be offered a higher deposit to move in. I had stated my concerns being unfair so they decided they would actually look at my application. I was then told my application was denied because my income because they refused to add commission as income when it is higher amount then my based hourly pay. They said I was about $1000 short for rental approval so we used my girlfriend's income to add to the total . After they reviewing my girlfriends information they denied us again saying since my girlfriend is self employed they won't use her income! So, first they denied me off credit when they originally said I'd get a higher deposit then tried to find multiple reasons to deny us off income requirements when my girlfriend and I together make over 6 times the monthly rent and been verified. We also have a long rental history with no evictions on our record. Throughout the whole Application process Assistant manager, "Yarla" and Manager, "Natalie" were rude and unprofessional and made my Girlfriend and I feel unwelcomed. We feel we have definitely been discriminated against by management of this property and they claim to part of the Equal Housing Opportunity. Also, My girlfriend and I are A interracial couple and feel this played a part in their decision as well.
Feb 8th, 2024

Might be TIME TO START A CLASS action lawsuit regarding this company. I reached out by phone. Ive reached out by email. All have been documented. The next step will be to hear from my attorney and all legal fees will be paid by you the property management company who refuses to give me what I AM rightfully owed, which is a receipt of what I paid to move out. Anyone else who has had issues with this company or any other property management company, lets come together and do something about it! find me on Facebook Bachata Diva, and message me regarding your circumstance and we will see about getting a class action lawsuit going. Enough is enough!
Jan 29th, 2024

I recently had an experience with Ovation @ Venecia that I feel compelled to share with potential renters. My hope is to provide an honest perspective to help others make informed decisions. Unjustified Repair Charges: Watch out for inexplicable charges on your final bill. They charged me for black residue removal, which seemed like a simple cleaning job, but they turned it into an expensive repair. There's also a hefty charge for painting, even though I never painted the apartment. Overpriced Carpet Repair: The carpet in my unit came loose, which I believe was due to poor installation. Yet, they billed me for the repair as if it was my fault. Be prepared for high cleaning and repair costs for things that might not be your responsibility. Management Issues: Communication with management is a challenge. My fridge broke down, and it took them ages to fix it. Theres also a problem with accessing Amazon packages and confusing charges for appointments that I never scheduled. Hostile Environment: I've received threatening emails from management, which is highly unprofessional and creates a tense living environment. It doesnt feel like a community here, they constantly up fees to throw office parties and will slowly suck money out of you. Management also schedules maintenance without calling you resulting in a breach of contract and a ghost missed appointment fee. They are extremely hostile and will always be knocking on your door without advanced notice. Your Efforts May Go Unnoticed: Despite my efforts to repair previous damage from former tenants, I was still charged for repairs that I believe were unnecessary. In summary, while the idea of living here might seem appealing, the reality can be quite different. The property management seems more focused on finding ways to charge tenants rather than providing a comfortable living experience. Please consider these points carefully before deciding to move here.
Jan 7th, 2024