Alligiant Spine Institute

Every time I have to come to any of the offices associated with this practice it is games and run around. Appointment time when a doctor isnt even in the building until A HOUR or more later?? What is the point of that?? They have a habit of not actually sending prescriptions when they say they are so you get the joy of calling back and forth until someone blames someone else and it magically appears at the pharmacy while you are on the phone (I wish I could say this was a one time experience but it has happened enough its the tragic norm to expect) injections that are supposed to be sent for approval that are missed and I have to do their job calling over and over to leave messages that are rarely returned until I finally drive to the office to get answers as to why I havent heard any updates. Their excuse? We have too many patients and things get missed. I realize I am one patient to you, but its my never ending pain and quality of life I am trusting you with. If you are doctor shopping KEEP LOOKING
Oct 6th, 2021

Dr. Grover is the very best. All of the staff is kind and thoughtful. I wouldn't trust any other Dr with my messed up spine.
Sep 15th, 2021

Aug 27th, 2021

I have carpal tunnel in both hands and trying to find a good doctor and staff is a joke in Las Vegas. This location was my 3rd try i explain to the receptionist on the phone how i need help said we can help you. I made my appt for 3/25 at Smoke Ranch the day of my appt i called in the morning to confirm the lady said yes. I get there at 3pm was told by this rude receptionist your at the wrong location you should be at the Washington...i said to her i call this morning to confirm and someone from this office said yes..she hands me this card with a stare look..like what i just said with No apologize. So i drive to Washington get there on time...get called to the back..finish all those repeative forms...setting there waiting and this guy comes in and said hi follow me.... I grab my purse and the clipboard walk out the door and no man..i had no idea who he was or where he went so now im frustrated and this lady saw me said are you ok...told her no...this man told me to follow him but i dont know where he it went....she goes down the hallway to the last door said you should be here...as soon as i walk in....He said i told you to follow me...ummm are you the doctor he said yes...like omg..he never acknowledge he was the doctor or apologize so now he stares at the computer never looking at me when he ask me 3 questions..i said i cant do this and i walked out. So i go to the front and ask for my $40 dollars back..they told me they couldn't so i ask for the manager the lady calls the billing dept i spoke with a lady name April said she understands and she will call me by Monday...i have call this lady April 7 times and she will not call me back and i just called 4/9 and spoke with a lady name Tracy and when i ask for the billing dept manager name...yeap its April how unprofessional this office staff is!
Apr 27th, 2021

Just a little slow
Nov 27th, 2020