Tiffany & Co.

My husband and children went Christmas shopping for me at this location, and unfortunately, the experience was horrible. This was the first time my husband was in a Tiffany's store and was browsing and asking questions. The sales representative was rude and used a condescending tone during the interaction. My husband and children left the store and went to the Fashion Show mall, where the representative was helpful and friendly.
Jan 3rd, 2024

I cannot express the level of treatment and care we felt from this store. Our associate May helped resize a necklace I wanted and it arrived at our door less than 3 days later perfectly packaged. I also think Robert helped us (perhaps the store manager, older gentleman with grey hair). It was a wonderful experience from start to finish and I smile from ear to ear when I see my necklace in the mirror. I look forward to many more purchases.
Oct 31st, 2023

My husband and son were shopping for Christmas gifts for me while on a short trip to Las Vegas last week. On 12/19, they visited the Tiffanys store at The shops at Crystals. While visiting my 11 year old son asked the sales associate assisting my husband where the Mens jewelry was located in the store. He was meant with, Its 2023, our jewelry is gender neutral, its not mens, its gender neutral. In a very rude and sarcastic tone. While I understand that in store, Tiffanys may not have a specific department for mens jewelry, her response was completely out of line. My husband was so appalled by the employees treatment of our child who was asking a simple question, he left without purchasing anything from the store. If this is the policy of Tiffanys, be sure to update your website and remove the section titled, Men, I do not feel his question was inappropriate but was handled very inappropriately. Please provide training to your employees regarding interaction with children/ customers and how to address questions without inserting their own political bias. Again, this was a child. This entire experience is something I would have never expected from such an iconic brand, fortunately, they were not met with the same poor customer service at Louis Vuitton. Merry Christmas to me.
Dec 19th, 2023

I wasn't gonna say anything but the way the woman that was supposed to be helping us made me feel was so messed up. We have been at this location before and had a wonderful experience so obviously I wanted to come back to this location while visiting. I don't know if she was having an off day but hopefully that's not how she treats everyone. We had a casual day so we came in wearing comfy clothes I was wearing leggings and a T shirt my spouse was wearing shorts and a t-shirt maybe she just didn't think we could afford it even though I had on Tiffany rings and earrings and a necklace. This woman made me feel so uncomfortable like she literally scoffed when I told her I wanted a matching Tiffany band like the one I had on just a simple band with sapphires in it. She didn't smile she wasn't friendly at all and made it seem like I was making her do a chore or like what I wanted wasn't good enough for her to spend her time on. I had to quietly tell my spouse I wanted to leave because of how uncomfortable I felt because my anxiety is so high I can't handle negative people like that. I'm not going to post her name in hopes that this was just an off day for her and I'm hoping she's not like this towards everyone. But maybe you should speak with the staff about how they treat people. I feel like if I went in looking like I normally do instead of looking casual I would have been treated differently and that should never happen to anyone.
Oct 12th, 2023

Helpful staff, beautiful store.
Sep 21st, 2023