AAA Southwest Las Vegas Branch

Robert and Jovan took the time to understand my problems. They were quick to identify potential problems. They we very quick and Juan the mechanic did a great job
Mar 28th, 2023

Friendly staff that does their job.
Mar 26th, 2023

Very helpful, was in and out quickly
Mar 15th, 2023

Terrible customer service. Once the agent gets your money, you can't get them on the phone again. I paid my car insurance for 02/23 for Nevada. Relocated to California on 03/01/2023. Set up car insurance in California on 03/04/23. California agent communicated the change to the Nevada agent. I had a refund from the Nevada policy. The Incompetent Nevada agent mailed my check to my old Nevada address. When I called to complain and requested that they send the money to my debit card, they said no. And, to further punish me for being dissatisfied with their service, they voided the mailed check without my knowledge or consent or an updated address to mail it to. I had to call AAA headquarters in California to get the matter resolved.
Mar 14th, 2023

Thank you guys for assisting me with my car troubles. This was my first time at this location and I was very impressed with their service. My car was dropped off on a Tuesday and ready by Thursday. Robert G was a big help and kept me updated on when my car would be ready. John (I believe, the manager) was very friendly and greeted me each time he came out of his office. When I called back after Robert would call me, Ken was very polite on the phone and fast transferring my calls. Thank you Michael M for inspecting my car. I will be back for my oil change John. Thanks guys !
Mar 5th, 2023