Tri Pointe Homes

POOR QUALITY!!! Bad customer service specially when it comes to structural defects using cheap building materials..NOT Recommend!!!
Jan 13th, 2021

Aug 22nd, 2020

By far the best value in the State and maybe the country....Henderson NV and the sheik, modern, stylish homes that Pardee Homes builds are unmatched....... To top it off, their townhomes are similar quality builds..
Jul 21st, 2020

Tri Pointe cut corners to speed up the completion of the homes, and the house started breaking down soon after. The tile floor cracked and tented up across the living room, approximately 20 feet. I took pictures and called and texted the CS manager, but no response for days. I had 2 independent contractors come by, after removing the tiles, they identified the exact problem immediately. The right way to install tiles is to put adhesives on the floor and the back of the tiles so they will stick and prevent gaps from forming between the tiles and the floor. However, the installers put the adhesives on the floor and laid the tiles on top. Over time, the tiles and the floor gaps gave way and were tented. About 75% of the tiles were not properly installed, so I had to replace the entire flooring 16 months after the house was built.This is the response from TriPointe after my BBB complaint.TP's 1st Response: The consumer's response does not offer any new information. As stated earlier, the consumer is not the original purchaser of the home from Tri Pointe Homes. With respect to the one "NOT RESOLVED" issue listed by the consumer, the consumer refused to allow Tri Pointe and its flooring trade partner to inspect and evaluate the consumer's tile flooring concerns. Instead of allowing Tri Pointe and its flooring trade partner to inspect and evaluate these concerns (which could have taken place on December 29, 2022), the consumer hired his own contractor to replace all of the home's tile flooring. Because the consumer refused to allow Tri Pointe the opportunity to evaluate and, if required, make repairs to his tile flooring, Tri Pointe has no obligation to the consumer related to his tile flooring under Tri Pointe's limited warranty or state law. Likewise, Tri Pointe has no legal obligation to provide the consumer with any "compensation" for the first two issues he listed in his complaint. Tri Pointe considers this matter closed.My Response: I did request TriPointe to come inspect the damage. The site manager came by and took pictures. The timeline for TriPointe to assess the damage is unacceptable. The damage occurred on 12/14/22, I called, texted, and left voicemails for the site manager on 12/14 and 12/15. I finally received a response from the site manager on 12/19, which he came by to take pictures. The site manager (Justin) asked me to give him a couple of days to get with the installers. A couple of days turned into a week. Justin responded on 12/28 saying the earliest anyone can come out just for an assessment is 1/10/2023, almost 4 weeks after the crack from wall-to-wall in the living room. There is still no guarantee of replacement. TriPointe simply does not care about the hazardous environment created by the cracks. It is unacceptable to wait 4 weeks just to assess the damage.TP's 2nd Response: The consumer is not the original purchaser of the home from Tri Pointe Homes. With respect to the one "NOT RESOLVED" issue listed by the consumer, the consumer refused to allow Tri Pointe and its flooring trade partner to inspect and evaluate the consumer's tile flooring concerns. Instead of allowing Tri Pointe and its flooring trade partner to inspect and evaluate these concerns (which could have taken place on December 29, 2022), the consumer hired his own contractor to replace all of the home's tile flooring. Because the consumer refused to allow Tri Pointe the opportunity to evaluate and, if required, make repairs to his tile flooring, Tri Pointe has no obligation to the consumer related to his tile flooring under Tri Pointe's limited warranty or state law. Likewise, Tri Pointe has no legal obligation to provide the consumer with any "compensation" for the first two issues he listed in his complaint. Tri Pointe considers this matter closed.I am attaching the text from the site manager which he said the earliest for any assessment will be 1/10, not the 12/29 TP claimed.
Jan 11th, 2023

This review is about the Design Center only... not about Mike, the agent that sold us the house because he is fantastic! The design center is unresponsive and unprofessional. They do not want to help you get anything that you want for your home, instead, they just want to say no. It took them weeks to even reach out to us and when they did, we were told it was “too late” to make additions. Was it too late over a month ago when we bought the house and you were SUPPOSED to call? These are closet organizers, not structural changes. We are paying a ton of money for a house and the design center has literally ruined the experience because they are so unprofessional and lack customer service and a sense of urgency. UNACCEPTABLE business practices! I am floored by their unwillingness to accommodate and sell more product! (That is LITERALLY your job, And you are terrible at it!) But Mike... he’s amazing!
Mar 26th, 2021