Enterprise Rent-A-Car

I rented a car in Flagstaff to be returned on Las Vegas blvd on reaching the drop off location there was no sign of indication as to where to take the car following the instructions on the GPS led to circling the block and surmising that the location had closed down. I had to walk there from my hotel to figure out that the parking garage of the Horseshoe hotel was the location. There is. Booth in the lobby which closes at 3 but you can drop off the key in a box. All they had to do is explain this in the drop off instructions instead of just supplying the address. Lots of time wasted just to give back a car
May 22nd, 2023

I'm very happy with the service! The staff were friendly. The return of the car confused me a little. I found the entrance to the garage of the Hotel Paris on Paris Drive. Tip - read "Where and how to return the rental", take a picture of this paper if necessary, and listen to the staff.
Apr 17th, 2023

Glad they have a location in the Horseshoe Casino. Cars are clean. Low mileage. You save a lot of money picking it up there instead of airport.
Apr 7th, 2023

The worst thing that ever happened in this place. Start with the employee that called you a day before confirming the booking I made from Expedia. So she said that because we are local residents, we can't pick up in Ballys and then asked us to pick up the airport or Flamingo . She's obviously a liar. When we get to the airport, the nightmare begins. She lied and did this many times. Drove all the way to ballys, no one at their desk for 30 mins and no one answer the call. Finally somebody said to go to Paris instead. We lost 2 hours. Get downgraded and manager hides and doesn't answer the phone when you call from the office. Took two weeks for them to get followed up call that's after I file BBB complaint. Unethical business. AVOID this location and staff. Car was dirty, dusty , half a tank fuels and no spare tires.
Jan 27th, 2023

We booked a car to be picked at LINQ. When we went to pick, we were told to go to Flamingo, why? Why do we have to call and why is there no one at reception at LINQ? We go to Flamingo and no one at reception, why? Then we are told to go to Westin, at Westin, our reservation was not there. We went back to Flamingo Then we get an "upgrade" to a gas guzzling Jeep. Our pick up was at 7.30 and we got the car after 9 am. If we were late delivering the car, we would be charged for another day. Would you waive our cost of renting if you are late? This is such a scam and waste of time. And, will you be refunding our money or expenses ? Call me 604xxxxxxxxx2 ( I sent this not to you in feedback) if you do decide to compensate for the troubles and our 3x gas expenses.
Jan 2nd, 2023