Avis Car Rental

The worst service I ever had with a rental car office and an employee. I never had problems with AVIS before so i would not say i blame the whole company. But the Office at Circus Circus was super unprofessional. First we tried to pick up our prereserved car on time just to stand in front of an empty AVIS Desk. Other employees from the hotel said that the employee will show up anytime but they cannot tell when. After "1 hour" of waiting, one AVIS employee showed up just to tell me and another british guy who also had a reservation, that there are no cars available. She refused to help us out with an alternative or infos where to go now and how to solve the problem. She only handed us over a phone number of the socalled "AVIS Main Support and reservation hotline", which turned out to be a unavailable number of a random AVIS Office which doesn't even exist anymore. Furthermore the employee refused to call any other support for us. We had to take an expensive uber ride to another AVIS Office at Sahara Avenue where they at least were super friendly and at the same time surprised and ashamed of the lack of support we got at the Circus Circus AVIS Office. They could help us out immediately. They really saved our day after all the troubles. Stay away from the Circus Circus AVIS office, take the one in Sahara avenue instead!!!
Nov 29th, 2022

Nov 6th, 2022

Complete scam company. I've had this and one other experience with Avis and both have led to me being charged more than originally agreed to in a VERY shady way. Went on a trip to Vegas with some friends and wanted to rent a car to drive down to the Grand Canyon. We paid online and had a reservation for two cars, but when we showed up, we were told that our reserved cars weren't there and that WE would have to pay to upgrade. After arguing about that for about 10 minutes, we were told that we could get a free upgrade if we paid for their LDW insurance. We argued again for about 10 minutes because we had rental insurance through our credit cards, which explicitly stated that if we accept LDW insurance, it negates the (better) credit card insurance. The sales rep was very condescending and absolutely unreasonable, and said that he would not give us the keys unless we upgraded the car or got the LDW insurance. Even after we explained that the LDW insurance *was worse and would negate our insurance*, and that *on the counter* it was posted that the LDW was NOT MANDATORY, he said that "he wouldn't give us the keys if we didn't get it". After over 30 minutes of arguing, we ended up taking the LDW because these scammers wouldn't let us have the cars without it. I have NEVER seen such an unethical company. If they don't have the cars that were reserved, it should be on THEM to give us an upgrade, we shouldn't be expected to pay for it. Also they forced us to take their garbage insurance that was apparently not mandatory, and also cancelled the better insurance we already had. But that obviously doesn't matter, because the whole goal was to force us to pay extra anyways. It was interesting how they couldn't make an exception for us paying to upgrade, until they suggested us paying for the LDW, almost as if it didn't matter what we paid for as long as we paid them extra for something. Stay away from this company, they are thieves who are nice when you're making your reservation, but will do anything to take an extra dollar once they have your payment information.
Oct 13th, 2022

Car was beautiful! We drove from Vegas to Texas. Easy pick up at circus circus hotel and easy drop off here in arlington. Unlimited miles and better prices then enterprise for sure. First time renting from them. Definitely would rent from Avis again. Now I am just waiting on my deposit back but it takes about 5-7 business days
Sep 13th, 2022

Don't expect anything from this lot. Although I had a reservation and a quick pass an insecure manager would not give me a car for some reason. Disappointing.
Sep 1st, 2022