V&V Automotive

I really liked this place and was really happy with their services and interactions THE FIRST TIME I went. It was a completely different staff and the guy was amazing the FIRST time around so I was thinking Id make this my new location because the guy was so awesome and helpful, I cant remember his name but he was a white guy with dark blondish hair and glasses and he was extremely informative and absolutely fantastic! HOWEVER, I made a visit to this place again yesterday and my experience was HORRIBLE. Everyone was great except for the manager on duty and he also was the one who I had to work with. He was extremely hostile, aggressive and condescending, he literally acted like he was my father and I was being scolded which was the complete opposite from the amazing and civil conversation I had with his colleague before him the first time I went. This man treated a very small problem like a huge problem and he constantly kept telling me youre wrong for this and wrong for that. When I had not said anything, he was telling me how wrong I was for how I upkeep my car which I didnt need especially from someone like him. He kept throwing together word salad to basically call me stupid but without actually calling me stupid and literally called ME a liability when I had not said a SINGLE WORD outside of asking what I should do when he told me what was wrong with my car, then charged me an arm and a leg for services that I did NOT ask for. IF. And thats a strong IF, if I go back to this place again, which is pretty unlikely; I will make sure its the guy that I met the first time around as he was fantastic. However, if I ever see that other dude (I cant tell the ethnicity but he has a heavy accent and is bald in the middle of the top of his head and he has a white complexion) He is extremely hostile,aggressive and very condescending and he will yell at you if you show any small signs of innocent ignorance towards your car whatsoever. He will also make the whole environment around you feel extremely hostile and he will make you extremely uncomfortable. If I ever go back i hope that its the guy I met the first time around because if its not, I will straight up walk out because Id rather pay triple what I pay there then deal with that guy again.
Mar 28th, 2024

It's good
Mar 5th, 2024

Feb 8th, 2024

Nov 26th, 2023

The battery had died in my car and walked over to v&v needing a jump start . I was so impressed by them they were extremely helpful, Quick and the mechanic that helped me was very knowledgeable and went above and beyond without hesitation. Thank you v&v. You have my business for sure !
Oct 27th, 2023