Pandora Jewelry

One of the better Pandora Shops for location, service and selection. Pandora corporate run again is much better than when franchised or affiliated with other jewelry chains. Niche product that excels on design and quality. Can be expensive at times.
Jan 28th, 2024

I like to window shop and like to adore from afar. It's a lot of money to spend on a bracelet. The manager was very pleasant and we had such a nice experience... at first. It was up until it was time to buy my first Pandora bracelet. I'm not a terribly HUGE Disney fan to want a 100th anniversary bracelet. I really wanted to start small and they didn't have much in inventory. Sticker shock hit. The bracelet chain itself was on "sale" for $130+. Yikes! She started to tack on more charms. I couldn't fathom the final total at over $400. I paused and said I wanted to hold off. She was very insistent and ended up purchasing something I wasn't excited about. Once I got home, a wave of guilt hit me. I checked out their website and found a better deal for a good starter bracelet I was super happy with. Added my credit card discounts and their shopping portal, I got myself some points and cash back. Fast forward to today when I decided to return the bracelet that was purchased in store. The manager was there and ended up having to complete my return. Talk about rude! The interaction was very awkward and she made it very uncomfortable. She goes, "oh, you're returning the bracelet." I said, "I found a better deal online." She was pressing for more information and said, "It's the same price online." I pushed back, "Actually, I got a better deal on your website for the same charms, had it done through the online shopping tool with my credit card, and also got cash back." She says, "Oh yeah, that cash back goes to points towards a gift card." I continued, "I got points towards a gift card, cash back, AND what I wanted with more of a discount because it was cheaper online." This was my first EVER purchase with Pandora. I would have rated it more because I know I like their products, but the in-store experience with management is the biggest factor in the rating. Both interactions with the manager, who is the face of your brand and storefront, left a bad impression. I refuse to go back to this store as long as she is there. I will be traveling to other stores in the area going forward.
Apr 6th, 2024

Sep 17th, 2023

Had an issue with a ring that was only 6 months old whereas the rose gold was coming off. I went into the store on a Saturday and spoke to the assistant manager who could not find our information but was to call me back on Monday, he did not. I called back and spoke to Jordan, who was very nice and helpful and was able to get me a replacement ring. I went in the following Saturday, the assistant manager was there, looked at me and turned away. Then a sale associate, Angela waited (if you want to call it that) and I explained the situation and conversation I had with Jordan in which she proceeded to get the manager, who was not very nice and reluctantly gave me the replacement ring that was promised. Again I had to give her all of our information for their system. The manager informed me that it was bad plating but made it to seem like it was my fault. The overall customer service was horrible as no one was nice in the store and made me feel like I was putting them out. If I purchase any additional Pandora items, it will not be at this location.
Jul 29th, 2023

Jul 15th, 2023