Coy Pamela a DVM

Jan 19th, 2024

Oct 10th, 2023

Mar 7th, 2022

BEWARE! The people at this vet clinic (the vet herself, the front desk lady, and the assistants) made me so uncomfortable by laughing at my dog and taunting us that I'll never return to it. I was polite and friendly during the whole appointment. I wasn't being an unfriendly, aggressive customer that would prompt rudeness from them. They were just being unfriendly, rude people. After returning to mainland America from a term in the Army and living in Hawaii, I found my dog, which I had left with my family, to be significantly overweight and with a large growth on her paw. I brought her to this clinic for a full check up, nail clipping, and to check out the growths. However, the vet assistants proved to be rather unfriendly, and while they were all in the other room trimming my dog's nails, I heard them repeatedly making jokes and laughing at her. After it continued for too long, I opened the door to see what was going on, and found all the assistants and the vet surrounding my dog in a circle and laughing and taunting her (my dog immediately began whimpering abd trying to run over to me). They saw me and they all stopped immediately and lowered their heads and began cooing softly to her. The vet wasn't particularly friendly either, however, she did her job. She seemed to get intimidated when I would ask her questions (she would make it a point to use a long, textbook medical term that no one besides veterinarians and vet techs would be familiar with). She was in the room doing the examination while a vet tech was with her, holding my dog down. Another vet tech came in as well, looked at the other vet tech, and they both smiled at one another, as if there was a joke that I hadn't been let in on. After the exam, and learning that my dog has cancer, I expressed to the vet how her team was making me feel: ostracized and uncomfortable. She apologized and said she would talk to them (however, I suspect that the reason why her team feels comfortable laughing at her customers and their dogs in front of her is because the vet herself either initiates it, or allows it to happen on a regular basis). Again, at no time did I become aggressive or rude during any of these ordeals. After I said thanks and went to the front desk to pay, one of the vet techs that i had complained about walked out to bring garbage outside, but as she was walking by me, she was smiling broadly and stifling a laugh. I asked the receptionist for the owner or manager's contact information, and I explained why. She gave me a card and I paid, but as I began to leave, another customer made a loud comment with his back turned to me: "Damn, that's a huge dog!!!" The receptionist that I had just spoken to let out a loud, noticeably sustained and almost taunting laugh. I paused, but continued to push open the door and leave. I'll never return to this place, and I will be sharing my experience with others. This vet clinic is full of staff who are unfriendly, judgmental, caddy, and UNPROFESSIONAL. BEWARE!
Sep 7th, 2020

Jul 19th, 2019