Pizza Hut

I understand that places are short staffed and that mistakes happen. The manager did call me and gave me a couple of options since our pizza was 1 and a half hours late. She explained that the order was lost and that I had an option to have it re-made and a 50 dollar credit, or a full refund. I opted to have it remade, pizza arrived and it was undercooked extremely. Dough was different and not like the flavorful pizza hut dough. So even though we got our pizza, it was very bland and doughy. The parts that were cooked were not soft. Almost like something was missing from the dough. Usually I would leave a great review but this time was really bad. Hopefully pizza is better next time when we decide to order for our kids birthday party again.
Jan 21st, 2022

I ordered online and was given a 20-30 minute wait time. I waited 50 minutes to pick up. Also, I ordered the family box with a pepperoni and sausage pizza. I just got pepperoni. Everything was yummy and good other then that.
Jan 20th, 2022

Website can be a little more confusing when ordering what you want then what they actually have available. Also they messed up on a delivery but promised the points for a free pizza but never got it. Called about it but became more of than hassle then it's really worth. Good pizza but at times really not worth the extreme hassle of getting.
Jan 14th, 2022

Showed up for order at pick up time, said they ran out of dough and they never made my order. Didnt receive a call and they continued to take orders?! I sent my feedback to the pizza hut contact/us and the New RGM, Miracle reached out apologized and said they would give me $50 credit and a free meal. I provided my contact info but have had no response since that apology and offer. I was already waiting, had a bad experience and left with no pizza. There seems to be no urgency to fix the problems at this location. I suggest going to 1st and 10, never been disappointed with their pizza! Until this location identifies why their standard is not consistent id stay away until their reviews get to above at least a 4- usually a good indicator of sustained improvement.
Jan 11th, 2022

I ordered 8 piece wings and they gave me six .. order wasnt exactly right but I paid $32,00 and also I was on hold fir 15 minutes and nobody answer 2 times in a row. Pizza was pretty good though. Thank you so much!
Dec 24th, 2021