Designer Blinds & Shutters

Cannot recommend this company enough. They were responsive, quick, and gave me an unbelievable deal on my blinds! John and Geoff were so professional and kind and took pleasure in getting our house fixed up with blinds and did so at about $1k less than competitors. Give them a call - you won't regret it!
Feb 14th, 2023

This review is overdue and rarely do I post about my gripes and complaints online but it would appear looking at the some of the previous posts that I too have fallen victim to the lack of communication. I called the store because I received a coupon from Valpak. The owner came to the house measured the windows and looked at what we had upstairs. We stopped by the store a few days later discovered that we could have the same shades we had installed upstairs from another provider. We were thrilled to keep the same look through the house. We loved the price and asked if we had to put any money down. The owner said no and that he would call in 3 or 4 weeks when they arrived to set up the install. That was April of 2021 I tried to maintain some composure with known global shortages, shipping issues, COVID. But I can' excuse the lack of communication from the business. If I was not calling or stopping in or harassing the business as to when the shades would show up or even if the things were ordered at all. I gave up communication in September or October of 2021. The last time I talked to the owner he said that stuff that was ordered about the time we placed ours was starting to show up at their showroom. The owner stated that he would probably be calling to install in a week or so. I have never heard from them nor have I attempted to make contact with them. I understand their prices may seem alluring as they were for my wife and I. I would caution against using them. Their reviews seem to be hit or miss, they mention the owner as John but I think that was the previous owner. I would not recommend using them for your shade or blind needs as you may be waiting months for something you are never going to get. when it comes to shades and blinds, the privacy in your home that they are designed to provide I would really think about whether or not the cost savings is worth the wait. I regret my decision to wait as long as I did to go to another provider.
Jul 16th, 2021

Normally I would give Designer Blinds a great review, but I had them come measure my windows for the Allure Blinds in February and they gave me the quote, so I ordered blinds and they told me about 3 weeks. It's now well over 2 months later and I've heard nothing about my blinds. I've called several times and left voice messages, with absolutely no response. I was very excited about getting new Allure blinds, so I'm extremely disappointed with this kind of customer service. I guess I'll be taking my business elsewhere.
Jun 12th, 2021

I called Designer Blinds as I had a glare on my TV when watching and I needed to get some blinds and I also was wanting to add some to my kitchen which didn't have any. Troy came out and showed us some great options and we decided on a few different shutters for my living room and blinds for my kitchen. That day Troy took measurements of what we wanted and within three weeks the office lady called to set up an appointment to install them. A guy came out and installed them and we couldn't be happier! They look amazing in our living room and kitchen and now we can watch TV without a glare. Designer Blinds had excellent customer service and Troy was so helpful with our selections and what we were wanting. I would highly recommend them!
Mar 13th, 2021

Listen to the negative reviews! I should have checked reviews before choosing this business. They came out promptly for initial consult. All seemed great. Motors for allure blinds should be in in 2 weeks and shutters about a month out. We paid half as a deposit. 2 weeks came and went, no contact. 3rd week after multiple calls I finally reach someone. I'm told another 2 weeks. I said ok please keep me posted. Weeks pass again, no updates until I start calling again. Finally we get on schedule. By this time I expressed to a closed ear, my unhappiness with lack of communication/ 0 customer service. Installer comes out and can't install because a critical part didn't come with it. It's been 3 months now. By this time we said we were ready to cancel and would like owner or sales rep to give us a call. No one ever did and I spent another week trying to reach one of them. They assured me 10 more days. Promised to be out on a certain date. Didn't hear from them again. Finally my husband had to go to their office and wait until he could catch someone there. By this point a refund was in order. Through the process not once did anyone try to make it right. They literally could care less about keeping our business. Never an apology, just empty excuses. Yes covid has caused delays, we can accept that, but there is no excuse as to why customer service is non existent.
Feb 1st, 2021