CHI Health Clinic Family Medicine (Immanuel Suite 6200)

Jan 4th, 2024

Priority Care here is always quick and thorough. Perfect for sick visits when my regular doctor is booked up for the day.
Dec 31st, 2023

Apon calling them to do some financial responsibility research before going in I discovered they don't offer any financial aide for low income individuals at all and do bill at rates rates higher then what they would bill if I had insurance in the first place. Very discouraging and hopfully I don't actually need the help bad enough.
Jun 30th, 2023

Ill give it a 3 because some of the people really are great. But the scheduling is no good. If you have an appointment set they tell you to show up 15 minutes early, dont do that show up 15 minutes late and save yourself the hassle of sitting in the waiting room for 30 to 45 minutes.
Dec 22nd, 2021

I gladly give my family doctor at this clinic a 5+ star but I have had several dealings with the front desk people that felt very negative. Then today I called for an appointment for one of my children and I felt that the woman I was talking to was insensitive to the point of being rude. Yes, I know I'm old and was rambling a bit trying to explain the need for an ASAP appointment for one of my children because her therapist was worried that we just had a death in the family and the therapist wanted me to do whatever possible to get my daughter anxiety help. I was interrupted repeatedly to be reminded that her only job was to schedule an appointment, any reason I had to need the first available was irrelevant. Actually, I've had to make a Lot of calls regarding the death of my son and this was the Only One that didn't take the 2 seconds to say "Sorry for your loss". I'm pretty sure she didnt even listen to me beyond taking down my daughter's name and date of birth. The first available appointment was for 2 weeks from now. I scheduled it but really hope the therapist has better luck finding a sooner appointment somewhere else!! I do love Dr. Co Ho there but hope to find someone like her somewhere else. I read CHI's automated response and I did email them the following for all of us: To: CHI Complaint Resilutions: Wouldn't it be more effective to respond to reviews like mine here for everyone to see your efforts to help instead of just your automated response published automatically when you get a bad review? I understand avoiding getting into an online debate but maybe something like "We are sorry you had a negative experience at our clinic. We are looking into the issues you brought to our attention and are addressing you experience. Please feel free to email us if you want to discuss this further." Sometimes all people are looking for is an apology and You would look better to make it at least appear that CHI cares. HAVE you looked at the overall ratings for this CHI clinic?? DOES anyone care? Rhoda Kaughary
Feb 19th, 2023