Sleep Number

They put on a good show in the store, but when you get your $4000 air matress home and you don't like it, you will be out $500. You are forced to pay the non refundable $250 delivery and setup fee, and much to my surprise, an additional $250 pick-up fee. I explicitly asked my salesman in the event that we would return it. The only thing that will be deducted from my refund is the initial delivery fee, correct? That's right, he says. Customer support dressed it up and said you aren't paying for a pickup fee it's just not being refunded to you!?!? Whatever this dishonest company wants to call it, I was lied to for a sale, and they won't make it right. If the company isn't willing to take the chance that you won't like what you bought and refund you the full amount, then they aren't really confident in their products. Go try any of the countless mattresses that will let you try it totally risk free and then make sleep number your last resort, it might be a great bed for some people but it shouldn't be anyone's first attempt with how they treat customers Response to the comment: When it came time to purchase I did it over the phone and never signed anything. I only ever spoke to the one salesperson who again failed to inform me of any such fee. When I explicitly asked him if there was anything deducted from my refund and he said no then I wasn't very inclined to read any terms and conditions. And I guarantee if I was informed at any point of this I wouldn't have even tried the bed.
Feb 22nd, 2024

Very helpful, kind and knowledgeable person who helped me order sheets for our bed. Definitely recommend.
Feb 20th, 2024

Great customer service!!
Feb 10th, 2024

I am very sorry to say that I was disappointed in Sleep Number for not exchanging my Split King Sheets, that ripped right where the seam is on the bed. It is clearly not sewn correctly by the manufacturer to support the stress at that location when the bed raises and lowers separate from one another. They only warranty it for the first year, I am just over that by a few months. Their sheets are NOT CHEAP.
Dec 21st, 2023

Very expensive bed, but its one the most comfortable bed I have ever laid on. Some issues with getting a replacement part but since then we have had no problems.
Dec 20th, 2023