A-1 United Heating, Air & Electrical

Great experience! They were very professional! Couldn't recommend them more!
Jun 12th, 2023

I am extremely disappointed with the service and the Lennox system that was installed by A1 United Heating, Air & Electrical. At the end of June 2018, I purchased a complete HVAC system from A-1. I had an older unit and didn't want to take the chance it would go out in the middle of summer. Not even 2 years later, the A/C did not work and the freon had leaked out. I contacted A1 over the weekend and when I received a call back was told by the tech that he could come out but I was responsible for the cost of the freon as that was not covered by the repair. I waited until the next business day to call the office. They came out and replaced the A Coil. My unit isn't even 5 years old and once again, the A/C was not cooling. I called on a Sunday and received a return call Monday morning at 7:36 am. I was told they could have someone come out in about 30 minutes. I was told I would be responsible for a diagnostic charge as well as any labor fees. I find it odd that every few years the freon leaks and this isn't a defective unit. I was relaying on my "10 year warranty" which appears to be non-existence. The tech didn't show up until an hour LATER than what they said. I received a call stating that the leak was on the filter dryer on one of the solder joints and they would need to remove all the refrigerant from the system and replace it which none if this was covered by the warranty and in addition to the over $100 diagnosis fee, I would have to pay an additional $1000+ for the repair. In speaking with other HVAC professionals these dryer units historically do not fail and certainly not at less than 5 years. I was also told it probably wasn't the A coil that was bad in 2020 when they came out. In 2018, when I paid $10,500 I thought I was purchasing a quality unit with a reputable company and would enjoy years of enjoyment. Unfortunately, neither one of these statements were true. Maybe all these glowing reviews they have are "paid" to get others to fall into a false sense of security. PS: I did NOT have them make the repair. They have taken enough money from me. I found someone else who did the repair for less money. Service: HVAC system repair
Jun 12th, 2023

Services: A/C system maintenance, Heating system installation
Jun 11th, 2023

Service: Ductless heating & A/C services
Jun 11th, 2023

I just got my A/C replaced by Neil and Jake. They were courteous, efficient, and competent. They explained the procedures in a way I could understand and even finished up earlier than I expected! I'd recommend them to anyone and everyone.
Jun 10th, 2023