Hy-Vee Gas

Mar 31st, 2024

Mar 30th, 2024

Scanned my credit card and went to fill up my tank and the screen was frozen on the hyvee fuel saver card screen. I tried pushing multiple buttons to clear it and it didn't work so I moved to a different pump. Someone pulled up to the pump behind me and had no issues, I assumed that the screen had unfrozen for him. Turns out he filled his tank on my credit card, which I had scanned at the pump before the screen froze. I got charged for his gas and mine also. I called and the manager and she kept talking over and interrupting me, would not listen and kept arguing with me about what happened. I tried multiple times to explain to her I can clearly see the double charges on my credit card and I had also gotten text notifications for the second tank of gas that wasn't mine. She would not listen. I had to go back to the station and by that time they had pulled the film and receipts showing what I was saying was true. She was sugary sweet to me after that. They had to get authorization for the refund amount even though it was clearly not my gas, so I got to stand around and wait until they were allowed to give me my money back. I got the refund for the gas that had been charged but not without the manager giving me a bunch of advice about how to prevent this in the future at the pump. I think a better strategy would be to make sure your equipment is in working order rather than blaming the victim. Anyone who uses this hyvee gas station should be aware of how easily their equipment allowed someone else to use my card to fill their tank, and if you report it to them you will be treated like you are lying until they pull films and then you will be treated like you are the one at fault and given condescending advice once they reluctantly admit you are telling the truth.
Mar 20th, 2024

Very helpful, nice employees. Great drink values with Hy-Vee perks card.
Mar 1st, 2024

Great coffee REALLY NICE STAFF!
Feb 24th, 2024