Ricoh USA

John E. _{on Google}

Feb 4th, 2020

Do not use Ricoh for your copy machine needs. Our company did, and now have numerous regrets based on the level of customer service provided.
Our company elected to lease a Ricoh machine a few years back. In addition to leasing the machine, we paid for a service contract to ensure there would be no issues if the machine had troubles.
Truly, we rarely had issues with the machine while we had it. Our company utilized relatively few copies, thus, less wear and tear on the machine, but also, a good reason to consider other less expensive alternatives. This is where the customer service NIGHTMARE begins.
Ricoh, has all of their contractual paperwork set up to ensure that they are going to provide zero customer assistance and generally endless reasons why you should just lease another machine from them and not get rid of their service.
Good luck if you are going to cancel the service per the lease documents. Janine Williams specifically is the WORST customer service personnel I have ever dealt with. She works for "leasing connection". Janine has felt it necessary to be short, and unhelpful in all of her correspondence. Beyond her really very unhelpful information and attitude, we are required to pay an additional 400+ dollars plus crate and freight to ship this machine to another company not already mentioned to allow for our contract to truly be considered terminated.
All in all, my recommendation is that you do not work with Ricoh. Find another company who will help you when it is necessary, even at the end of the contract after they no longer need to.