Express

The service at this location sucks. The sales associates do not acknowledge you when you're in the store. They provide very little assistance and aren't very friendly. The reason for three stars is that I can always find a nice trendy outfit and love the quality of the clothes.
Mar 13th, 2024

One of the best retail stores I have been to lately. Everone on the staff obviously cares about their product and presentation and the customer service is outstanding
Dec 24th, 2023

Me and my mom went in to return some jeans because they were too big. When we got to the counter, a really kind employee was doing the transaction when his manager told him he could not do the return nor an exchange because the jeans were purchased more than 60 days ago. We were confused because she hadnt even looked at the purchase date on the receipt and we asked her to check it to make sure and she was very rude and proceeded to say they were purchase on 11/20 which was way past the 60 days. We werent trying to argue so we grabbed the jeans and left the store. A few seconds later we realized what she had just said and the dates were not making sense so we walked back in and found her reading the fine print on the return policy and said that she wasnt going to do the return. We then gave her the receipt and told her we had until the 19th of January which gave us plenty of time to return. She then got mad and started yelling at us saying she didnt know and had never said anything about it being too late to return. We were so over it and just wanted to get rid of the jeans and she threw the receipt at us and walked away after the transaction. We love express but we will no longer be shopping here due to the disrespectful managers working here. This is not the first time we had a bad encounter with her and her customer service has always made us dread walking in the store. To the express customer service, please do something about your customer service.
Dec 21st, 2023

Went to store to find some jeans was helped by the girl in a mask super friendly and knowledgeable. I spent a few hours in the store because I am picky but she didn't make me feel rushed or that I was a bother to her. I will definitely be back. I think her name was Sara.
Dec 19th, 2023

Bought 2 pairs of pants, I told the cashier that they left the security tags on and they said no I didnt and got argumentative. I left because I thought I would just go back later and get someone else to remove them because it wasnt worth the nonsense of that cashiers attitude. Went back to the store an hour later and to the other cashier who then ripped into me that I needed to have said something at the time. I know that labor shortages are a real thing but ffs it cant be so bad that you have to hire people that try to fight with customers for saying that they left security tags on when they actually left security tags on.
Nov 27th, 2023