The Warwick

Newly renovated apartment complex with a cool picnic area and pet park. Friendly onsite management. Kim is great! Call her if you need to find a new home.
Oct 9th, 2023

I cannot stress enough what I am about to write....DO NOT RENT FROM THIS COMPANY!!!!! I waited until my security deposit was cleared from my bank before writing this post because I was that afraid that they would want to take MORE money from me. I rented from the Warwick Apartments in Norfolk, NE (previously Lakewood Apartments) prior to HD Omaha buying the property since 2021. I never had an issue until HD Omaha took over from Costello in August of 2022. Where to begin with the issues.... their motto, " Quality Never Goes Out of Style" is an absolute joke. Their maintenance men cover up any issues with duct tape like fixes and the solution never seems to be actually fixed. For example, there was a dead like smell coming from the apartment building I lived in, and their solution was to just put Febreze wall sprays in the hallway instead of actually looking for the source of the problem. The smell never went away. Also, with all this snow we got this year, the removal never was done properly. They should have asked each tenant to move their cars from the lot so all snow drifts could be moved. I was stepping in drifts and water puddles for weeks before anything was done. Last but certainty not least, this company does not care about their tenants! They only care about the money they make from you. I expected my rent to go up once HD Omaha took over, but they wanted to raise my rent $400 a month, plus an additional $100 to remain month-to-month if I didn't want to sign a lease contract. I'm sorry, but for a 541 sq foot non remodeled apartment, I am not paying $1085 a month for just rent. Plus, an additional $30 a month for a maintenance fee where they don't even fix the problem. That is the price of a house mortgage. When I tried to call Brandon (the person who sent me the lease increase) at the office, not one person would answer the phone. I had left the front desk multiple voicemails, as well as a voicemail with the accounting department I believe it was. The only way I could get a hold of a live person is if I pushed the extension on if I was interested in renting a property from them. I was finally transferred to Brandon's extension to ask questions to know surprise, no answer. I left a voicemail with him. To finally get ahold of anyone to call me back, I had to reach out to my property manager (Kim) in Norfolk to text Brandon to have him call me. It is absolutely ridiculous. Kim is extremely nice, and I have no issues with her whatsoever. I want to make that clear. After a couple days, Brandon was able to get rid of the $100 extra a month to remain on a month-to-month basis, but the damage was already done at this point. If you choose to do a lease with this company, they make you give them a 60-day notice and if you break that contract, you have to pay them 2 months' worth of your rent. They only care about money and tenants be damned. DO NOT RENT FROM THESE SCAMMERS.
Jan 18th, 2024