Hy-Vee Pharmacy

Wait times are HORRENDOUS here. Over a dozen people in line, waiting inside and yet they dont even have a second lane open. Beyond pathetic. Constantly running out of my meds because their supply chain is so weak. Their customer service over the phone is generally good but once I get there its so inefficient and the wait times are so long, and the place is always so crowded. Drive-Thru window is pointless - they always take forever and is closed frequently due to some equipment breaking. This isnt an issue at any other Hy-Vee pharmacies. You know youre a horrible pharmacy when people are leaving you for WALMART of all places! They never take nearly as long and always have any meds I need in stock.
Feb 28th, 2024

I have very little faith in pharmacies to begin with, but after waiting for 40 minutes in the drive through, I finally got up to the window and presented them with my good rx gold card(I pay 10 dollars a month for cheaper rx prices). She told me my total "43.44" and I told her that the good rx gold price was "13.14". She re-typed in the code, that didn't work. Then, she went and asked someone for help and they couldn't figure it out. To be honest, I wouldn't have even minded if it wasn't such a HUGE difference. 5 dollars? whatever, I'll live but 30 dollars is a BIG DEAL to me. I need my medication so I had to pay the inflated price. They suggested that I call "Good RX" as a solution, but that fixes absolutely nothing as I'm sure they will tell me it is the pharmacy's problem. These medication prices are all over the place and they take advantage of people as much as possible.
Dec 10th, 2023

Was upset to wait a long time only to find out that my prescription wasn't there and had been told it was. Very poor customer service.
Aug 14th, 2023

Pharmacy staff are ALWAYS attentive & extremely kind regarding anything I need done, e.g. immunizations, filling Rxs @ window/in person, etc!!
Jul 17th, 2023

Pharmacy terrible service and long wait times. Literally had my Dr. call in a prescription at 8am and here it is 330p; first the lady says um sorry we don't have it until tomorrow, then when I asked if another store had it in stock she came back and says weeellll I do have it but it'll take 20 minutes to fill. When I asked her why it wasn't filled, she started to ask why I didn't call and then told me "sorry, they are filled by priority", ummm I'm sorry what? Lost my years of service. Do better Hyvee!!
May 13th, 2023