Hacienda Real Highlands

Tessa Bloomquist _{on Google}

Mar 27th, 2024

I used to LOVE Hacienda, it's been my favorite restaurant for years, and I visit every year on my birthday. However this location has unfortunately changed my mind. The service here seems nonexistent everytime I've visited this year. I consistently have to try to find a waitress to have my groups needs met, and am completely overlooked by my waitress. This has been something I've noticed to become a pattern each time I go. I see the waitress when I order, and maybe sometimes when I get my food, and then I'm left to fend for myself. It's at this point where I've only started coming for the food, but unfortunately I don't believe I can even say that anymore. I visited yesterday and brought leftovers home. While I was trying to enjoy my leftovers, I found a large piece of plastic IN one of my tacos. This is disgusting, and a huge health hazard as this could have come from the floor or been used for raw meats. I'm very disappointed and I'm also concerned for what else my food may have come in contact with if the workers are THIS careless about the food they're putting out.

Dillon Kramer _{on Google}

Mar 27th, 2024

Got charged the wrong amount several times and the employees just shrug it off like it's not their problem. No managers to be found