Pinnacle Bank

Cody took great care of my family and I. I have had an account with pinnacle for many years and Cody went above and beyond to make sure I had all the information I needed to make the best decisions. He is great to work with!
Nov 26th, 2023

I've been a longtime Pinnacle customer with relatively no complaints, but I'm shocked with the horrible service I received at this location. I went in to remove my mother as a cosigner from my account which I was assured could be done, only for the employee working to tell me they wouldn't do it for me and that if I want her off I'd have to close my account and open up a new account which would be a major inconvenience. When asked if this was bank policy I was told "That's how I do things here." and that I was welcome to go to a different location. The downtown branch had no problem completing my request and couldn't understand why I wasn't helped. I will not be returning to this branch in the future and I recommend you avoid it too.
Oct 4th, 2023

The professional employee at this Financial Institution stated there is a form they fill out to remove a co-signer from your account. While searching for the form a very rude unprofessional emplyee stated to just close the account and open a new one because it is easier. Obviously you don't want to provide good customer service. Thank you Down Town Pinnacle Bank for taking minutes to locate the form so my son could resume his personal finances without interuption.
Sep 19th, 2023

So I lost my debit card and had to go in today to print a new one! The person who had the ability was on a phone call so I was told to wait a little bit! After the teller noticed the call was taking longer than she thought, she started the process for me. THEN the branch manager while on the phone, was able to set up my new card. Jan and Cody, you guys are amazing. Thank you for making me feel important and getting me in and out of the bank! You guys rock and this is the reason I bank with Pinnacle
Aug 1st, 2023

Great folks here! Highly recommended for all your banking needs
Dec 2nd, 2021