Florio's Italian Restaurant & Grille

Mar 27th, 2024

Mar 25th, 2024

Mar 23rd, 2024

Horrible never again
Mar 6th, 2024

I am deeply disappointed to share my recent experiences at Florios. Despite having enjoyed their food in the past, my last visit was marred by glaring issues with customer service. Last month, when my husband and I walked in, there was only one other couple waiting to be seated. While they were being attended to, I briefly stepped away to use the restroom. Upon my return, my husband informed me that we had been completely ignored by the staff. We stood there, unacknowledged, despite several staff members passing by, including the bartender and hostess. Despite it being a quiet Tuesday night, our presence seemed to go unnoticed. After a brief discussion, we reluctantly decided to leave, feeling invisible and unappreciated. To make matters worse, this wasn't the first time we encountered such treatment at Florios. During a previous visit for a popular wine night, the hostess's demeanor was incredibly rude, making it clear that our presence was an inconvenience rather than a welcomed opportunity to enjoy their offerings. While I understand that restaurants may face challenges such as staffing issues, the lack of basic acknowledgment and the rudeness displayed by the hostess are unacceptable. These experiences have left me questioning whether I want to continue supporting Florios. It's my hope that they take these concerns seriously and make the necessary improvements to ensure that all guests are treated with respect and hospitality.
Feb 29th, 2024