AW Heating & Air Conditioning

Hi Beverly, We are so happy to hear you were taken care of in a jiff. Let us know if you need anything else. Really appreciate you taking the time to provide us with feedback and a 5 star review. Please share our contact info with your friends and family if applicable. Your business is much appreciated. LW

(To our readers we have not actually worked for this customer before, she is leaving a review based on a "time & material" quote only.)Hi Melissa, I enjoyed meeting with your mother, she is a nice lady. I wish you or she would of called me first with your concerns before leaving a review, I would of happily explained the reason for my pricing.I explained to your mother that since I was quoting removal and installation of a new 30" kitchen hood I felt for safety reasons it was too large for one guy to hold in place, properly secure and wire in the new hood. She did mention it seemed expensive and offered to help hold the hood herself to prevent having 2 employees come out, which I would never ask a homeowner to do, especially an older one. I explained I would bill as "time & materials", 2-4 hours would cover installation and travel time for 2 employees. This installation could of very well moved along quicker and came in at a less cost. I quoted your mother $320.00 or less, not "more". It very well could of came in less. When dealing with a retro fit you never know exactly if the new piece of equipment will line up with the existing wiring and venting. That becomes evident when existing equipment is removed. $75.00 dollars which another company quoted you would barely cover the cost of the permits required by the City of Lincoln when replacing or installing a new kitchen hood vent. We do a lot of kitchen hood installs referred by Schaeffer's and you are the first we know of that is unhappy with our pricing. We are upfront with our customers and potential customers about pricing and will continue to do so.Thank you for the feedback, you are always welcome to call yourself if you have questions about pricing. AW

Michelle, thank you for reaching out and for the 5 star review. We always enjoy working with you and your family, it means a lot to hear from you. Were here for you when you need us. Thanks again, LW

Hi Gary, Yes we are glad to be able to accommodate your needs on a HOT summer day. Stay cool. Call us if you need us. We really appreciate your new business and taking the time to leave us a 5 star review. LW