Hy-Vee Pharmacy

I am getting really tired of long waits to pick up a prescription that was called in my my Dr. Office today Theyve had it for 45 minutes and Im still sitting here, waiting. Long lines and long waits at the drive thru as well. I just made a call to change my pharmacy.
Jun 16th, 2023

Poor service. The only reason I have to go to them is because we are having to jump around to find my sons meds. They do not call if there is an issue with the perscription. They are rude. It takes days to get refills taken care of. Other pharmacy call the dr if there are no refills available because if we call the dr. office they say to contact your pharmacy. To lazy and do not want to take to many steps to compete their job correctly.
Apr 12th, 2023

Jan 8th, 2023

My family have been customers for 4 years and the last 4 months nothing but problems, I don't expect them to know me by name but our information is in the computer and I keep getting charged for my grandsons prescription he has insurance and medicaid. They have gotten so slow and never have medication on hand have to order and you don't know unless you call before you go, if your lucky enough to get them to answer the phone, have called several times and it rings and rings, so frustrating and coming to breaking point of changing pharmacy
Jan 4th, 2023

Ever since the most recent manager left service has gone downhill. It takes DAYS to refill a prescription. Your doctor may call in an antibiotic in the morning and it still wont be filled til the following day. You can call or stop and all they will say is itll be a few hours. People on the phone are rude every single time I call. For example I called this evening and asked if my prescription was ready. After about a minute and long sigh from the other end she said were working on it. I asked will it be ready tonight? She said it should be. They gave us a partial fill (about 1.5 days worth of medication) the other day and never said a word about it. I asked when the remainder would be in, but the tech didnt know. Waited 5 minutes for her to ask the pharmacist on the phone and finally just asked the tech to just call and let me know so we could come get it. No call. The app is also inaccurate most of the time too. I hate going elsewhere but we are transferring to another pharmacy due to these reasons. Mostly the rude people on the phone who act like you ruined their day by calling. Aint nobody got time for that!
Dec 9th, 2022