SureStay Plus By Best Western Grand Island

Apr 4th, 2024

Front desk was polite and helpful. The room was clean and reasonably well decorated. The bed was comfortable. The shower was difficult to control the water temperature and the sink area was very small. Breakfast was very good. Nice area for pet relief. We will stay again.
Apr 1st, 2024

I want to give special thanks to Taylor on getting me booked in and signed up on the rewards program I enjoyed my stay and look forward to staying again in the future. thank you
Mar 30th, 2024

Travelers beware. The reviews are definitely misleading for this hotel. Not only are there some absolutely rude people at the front desk they like to add charges to tour card at their convenience. We booked a double queen with a pull out and needed to be on the first floor. When we arrived they had us on the second floor (no elevator) so we asked if there was the EXACT same room set up in any of the rooms on the first floor. Was told yes no problem. However they didn't have it and we ended up in a double queen no pull out couch. May not seem like that big of a deal but two queen beds for 5 people just doesn't cut it. The rooms were clean but there was a smell. Not sure what it was. The beds were so uncomfortable that no one really slept well the two nights we stayed there. Breakfast was horrible. Unless it was packaged muffins or the yogurt it was gross. Sure the pancake maker was cool, but unless you like eating cardboard flavored pancakes I advise against it. The biscuits and gravy, I don't even know how to explain whatever that was. The shower was AWFUL! The temperature was never consistent, was either scalding hot or freezing. And tiny, My husband wasn't able to stand under the shower head at all and he's right at 6 foot. The bathroom itself is so tiny that the door missed hitting the toilet by millimeters. The rooms are not spacious at all and when you have 5 people to a room that small it's not a pleasant experience. One plus there was a pool for the kids, but the location of the pool was really odd. Wide open in the middle of the hotel. Rooms around it, but it's not enclosed. So for anyone staying in any of the rooms off the pool I'm sure it's rather inconvenient. Not to mention the slap of humidity that hits you as soon as you walk into the hotel. When we went to check out the lady at the front desk simply told my husband "sorry"... the new guy likes to just add charges, whatever he wants for no apparent reason, other than he's been told not to and continues to do so is what we were told. Guy decided to charge us for another 2 nights. For what we paid a night it definitely was not worth it at all. Absolutely do not recommend. Pay attention to the lower reviews because we thought we were going to be staying somewhere really good and it was so far from good. Doesn't seem like management really cares as to what their customers say as going through other reviews it seems to be a continuing issues with this location. We will never ever be back. For what we paid we could have stayed somewhere much nicer however the reviews are very misleading.
Mar 19th, 2024

Wonderful stay, clean, quiet, clean pool and very kind and helpful staff. Would stay at this location again and recommend to others.
Mar 10th, 2024